Credentials are expired

by PsYhO-OnE-v2
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Original Post

Accepted Solution

Credentials are expired

[ Edited ]
★★★ Newbie

I have a problems for 3 days now. It says my game sesion is expired and i can'd log into my arccount. Then i reset my pass ( i done it 5 times since error is there ),and soon as i close ea game launcher or origin it keep telling me this error message.

PS: all info are correct!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

 

Message 2 of 28 (1,637 Views)

Accepted Solution

Re: Credentials are expired

Community Manager

@PsYhO-OnE-v2 @tupaymoron 

 

First, never post your email address publicly, I have removed the images from your post.

 

Please make contact with an EA Game Advisor for assistance with your issue.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

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Message 4 of 28 (1,524 Views)

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Your credentials are incorrect or have expired. Please try again or reset your p

★★★ Newbie

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Your credentials are incorrect or have expired. Please try again or reset your password.
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Your credentials are incorrect or have expired. Please try again or reset your password.
When did this happen? (dd.mm.yy hh:mm) 07.01.2023
Summarize your bug Your credentials are incorrect or have expired. Please try again or reset your password.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? Every time you log in again message: Your credentials are incorrect or have expired. Please try again or reset your password. I need to reset my password.
What do you expect to see? Login

Every time you log in again message:

Your credentials are incorrect or have expired. Please try again or reset your password.

I need to reset my password.

Message 1 of 28 (1,602 Views)

Re: Credentials are expired

★ Apprentice

same issue. Somehow I can login using VPN, but need to do password reset every time I login.

Message 3 of 28 (1,565 Views)

Re: Credentials are expired

Community Manager

@PsYhO-OnE-v2 @tupaymoron 

 

First, never post your email address publicly, I have removed the images from your post.

 

Please make contact with an EA Game Advisor for assistance with your issue.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

barry.png
Message 4 of 28 (1,525 Views)

Re: Credentials are expired

★★★ Newbie
@tupaymoron ea apps doesnt work,

hello EA how im gonna play the games??? i cant even login seriouslyy?? 10 times reset password
Message 5 of 28 (1,516 Views)

Re: Credentials are expired

★ Apprentice
@adamsh231 it's frustrating right. Try these steps, might works:
1. clear EA apps cache using App Recovery
2. clear browser cache
3. use public DNS like 8.8.8.8 and 8.8.4.4
4. use vpn

Here is what I do now to login
- turn on VPN
- open EA apps
- do password reset
- login
- turn off VPN, somehow my account is still logged in
And repeat the process every time I need to login (yes, including password reset)

Also I have contacted 3 different Game Advisor, none had the solution, they will only guide you to do password reset. One of them said that it's tech bug and suggested to just wait and see.
Message 6 of 28 (1,497 Views)

Re: Credentials are expired

[ Edited ]
★★★ Newbie

@tupaymoronThanks bro, i'll give it a try. i wonder when exactly u got this issue?

Message 7 of 28 (1,464 Views)

Re: Credentials are expired

★ Apprentice
@adamsh231 I got this issue like 3 days ago on Jan 7th. When I opened EA Apps, it asked my email like it had been reset. FYI, just now I did "new" login sequence (vpn on>password reset>login) just to sign in to this forum. No sign of fix yet.
Message 8 of 28 (1,446 Views)

Re: Your credentials are incorrect or have expired. Please try again or reset yo

★★★ Newbie
@COBPOMOH I have this same problem, it is so frustrating, the amount of time and money I’ve spent on this game for a bug like this to happen, EA needs to fix this asap for everyone.
Message 9 of 28 (1,352 Views)

Re: Your credentials are incorrect or have expired. Please try again or reset yo

★★★ Newbie
@Calvinmaj I’ve also talked to the bot on the live chat and it is no help, I’ve been talking to EA support on twitter which is also no help, I don’t know what to do. I cant play ultimate team
Message 10 of 28 (1,351 Views)