Can't pay for a game.

by kaiair
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Original Post

Can't pay for a game.

★★★ Newbie

I've tried to buy a game through my credit card information and through paypal! I've tried to edit my payment information through my profile settings but this message pops up: "Your request could not be processed. We're unable to verify this credit card."

 

Please note, that I do have money on this card and that I have used this card multiple times earlier today! 

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Re: Can't pay for a game.

★★★★★ Expert

Hi @kaiair

 

you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.


Select Origin from the list.


Select a topic for the best results.


Scroll to the bottom and select Contact Us.


Select your platform and list a short description of your problem.


Select live chat or call me to request a call back from an advisor

 

 

-For Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom from the menu at the top of the screen.

 

- In most countries are available between 09:00-21:00 Monday-Saturday.


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.
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