Can't access account [ Edited ]

[Ceu2568]

I have invested hundreds of dollars in EA products over the years, never had an issue until now with the whole reset your password. There’s no way around it you can’t contact EA for help, I can’t access my email address from 15 years ago. How the hell do I get around this? Is there a solution or no?

[EA_Solaire · Accepted solution]

Hi there @Ceu2568,

If you're no longer able to access the email associated with your EA account, that's something you'll want to contact the live support team about- here on AHQ, we aren't able to help with account recovery. 

The live support team will need to verify that you're the owner of this EA account, once they've done that with you, they can help you change the current email on that account to something else you do have access to instead so you can regain access to your account and games again. You can get in touch with live support for further assistance on this by submitting a help request here. 

Are you running into an issue when you try to submit a help request on the help site?

[EA_Solaire · Accepted solution]

Hi there @Ceu2568,

If you're no longer able to access the email associated with your EA account, that's something you'll want to contact the live support team about- here on AHQ, we aren't able to help with account recovery. 

The live support team will need to verify that you're the owner of this EA account, once they've done that with you, they can help you change the current email on that account to something else you do have access to instead so you can regain access to your account and games again. You can get in touch with live support for further assistance on this by submitting a help request here. 

Are you running into an issue when you try to submit a help request on the help site?