After more than two months without any kind of reaction, despite asking for a statement every couple of weeks, my ticket has been closed claiming that
The case has been closed for one of the following reasons:
- The issue you reported has since been resolved in a more recent Help Case.
- The issue reported has been resolved by an update to the product.
Note that this is was my only ticket.
Now, in their infinite generosity, they say that I can contact the help center again, should I feel that my case doesn't belong in the above criteria. Great.
If I ask you to merge two of my accounts, how on earth would it be solved in a product update? And how would it be solved in a more recent case, if there was only one case?
Now, I know customer support is hard and you try to close tickets as quick as possible. But not even making a "nope, can't do that" statement, no matter how wrong that would be, and then leaving a ticket lying around like a tumbleweed and closing it without ever in any way interacting with the customer? That's... well I won't use bad words here, don't want to get banned from playing my games, after all.
Add to that that I first have to fiddle around with language settings to even get to the point where the "contact support" buttons are not disabled, I'd say that this is pretty much the worst customer service I've ever experienced. I had similar experiences when having to contact EA support several years ago because of a different problems, and I'm disappointed to see that apparently it hasn't changed a bit.
Don't worry, supporters, I won't bother you again. I'm not going to waste more time and energy trying to get any sort of answer out of you, because I just have better things to do. I'll just have to live with two accounts.
mileyfrustrated:
