Billing Questions - Reaching EA

[kittell17]

Hi,

I recently purchased the base game for Sims 4, along with some expansions. There was a billing error on the base game. How can I reach EA customer support when their chat service is closed/or down? Is there an email or a toll free number that I can ring them at?

[Kabouki1965 · Accepted solution]

Hi @kittell17,

You can access https://help.ea.com/en-us/help/account/ordering-payment-information/

Hope it helps you.

[Kabouki1965 · Accepted solution]

Hi @kittell17,

You can access https://help.ea.com/en-us/help/account/ordering-payment-information/

Hope it helps you.

[kittell17]

Hi @Kabouki1965 

Thanks. I did manage to chat with the support team, and sorted the matter out. I had some additional questions regarding my Origin app. Because my chat with EA customer support kept failing, I posted this different question in the sea Answers under the Origin option.