Battlefield BC 2 account, missing games in Origin

by kleenee69
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Battlefield BC 2 account, missing games in Origin

★★★★★ Newbie

Hello,

 

today I decided I would like to try Battlefield Bad Company 2 again. When I was trying to log in I found out that none of my emails or passwords are correct. So here comes my first request. Is there anyway how can I get back into the game and play it once more? For example if I provide you my unique cd key is there any way how to track it to my account?

 

When trying different stuff to get it I tried to log in into my Origin account just to find out that for some reason I am unable to. I was 100 % sure about the email and password. After multiple tries I finally got the email with password change. I successfully changed my password but then I found out there are not games in my game library. I dont remember all games which are supposed to be there since I dont use it that often but I am sure that at least new SW Battlefront should be there.

 

Thank you for all answers.

Message 1 of 12 (642 Views)

Accepted Solution

Re: Battlefield BC 2 account, missing games in Origin

Hey @kleenee69,

 

 

Hmm okey, please make a new one and make sure select your country before you click on ''Select contact option'':  https://help.ea.com/en/contact-us/new/?product=origin&platform=pc&category=missing-content

 

Let us know...

 

Best regards,
ParaMaster
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Message 12 of 12 (688 Views)

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Re: Battlefield BC 2 account, missing games in Origin

Hey @kleenee69,

Welcome to the AHQ forums!

 

 

Hmm, can you please read this thread and follow the instructions from EA_Nils:   http://answers.ea.com/t5/Technical-Issues/Origin-games-missing/td-p/3276461

 

Let us know..

 

Best regards,
ParaMaster
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Message 2 of 12 (626 Views)

Re: Battlefield BC 2 account, missing games in Origin

★★★★★ Newbie

I have read that article and I don't think it's going to help me. I am pretty sure that I didn't try to log into different account. I have been using this email on origin for sure. Maybe for some reason it was deleted or stolen. I have no clue what could possibly happen. I contacted live chat but got no response so far. 

Message 3 of 12 (621 Views)

Re: Battlefield BC 2 account, missing games in Origin

Hey @kleenee69,

 

 

Hmm okey, did you look at ''Hidden Games''?

 

let us know..

 

Best regards,
ParaMaster
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If the answer is helpful: Grant XP/ Accept as Solution

 

 

Message 4 of 12 (618 Views)

Re: Battlefield BC 2 account, missing games in Origin

★★★★★ Newbie

I don't see there hidden games option anywhere. I updated Origin so it looks different than the client shown in that article. (check the screenshot)

Message 5 of 12 (616 Views)

Re: Battlefield BC 2 account, missing games in Origin

Hey @kleenee69,

 

 

Hmm that's strange, when you get to your games tab, at the top right is a filters drop down menu. Please read this thread: http://answers.ea.com/t5/Technical-Issues/Origin-Missing-Games-and-Expansion-Content/td-p/4438200

 

Let us know..

 

Best regards,
ParaMaster
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Message 6 of 12 (603 Views)

Re: Battlefield BC 2 account, missing games in Origin

★★★★★ Newbie

I dont have an option to turn on or turn off filters at all. The button is just not there. I tink it is because there are really not any games in that library.

Message 7 of 12 (600 Views)

Re: Battlefield BC 2 account, missing games in Origin

Hey @kleenee69,

 

 

Hmm that's strange. But if you say that you are login on the right account. Please try to contact a EA Advisor via this link: https://help.ea.com/en/contact-us/new/?product=origin&platform=pc&category=missing-content&issue=had...

 

Make sure that you select your country at the top-right corner oof the screen.

 

let us know..

 

Best regards,
ParaMaster
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If the answer is helpful: Grant XP/ Accept as Solution

 

 

Message 8 of 12 (594 Views)

Re: Battlefield BC 2 account, missing games in Origin

★★★★★ Newbie

Ok thank you for trying to help me. I changed country to mine after I created the case. Will it be problem?

Message 9 of 12 (591 Views)

Re: Battlefield BC 2 account, missing games in Origin

Hey @kleenee69,

 

Hmm, where are you  living?

 

Best regards,
ParaMaster
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If the answer is helpful: Grant XP/ Accept as Solution

Message 10 of 12 (587 Views)