Re: Account removal - made impossible

by EA_Mako
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Accepted Solution

Account removal - made impossible

★★ Novice

I am finally referring to this website, as I am done with the appalling customer service + poor system of EA on helping their players.

I have reopened my case 5 times now, with 'someone' from EA customer service from Asia 'supporting' me.

 

They are clueless bots - similarly to the process in which EA has set up a 'remove account' service.

 

Not only is this service unreachable, unsupportable and simply not able to be found, none will actually help me.

Each time I reopen my case, I get a different name of an 'apparent support service employee', but pretty much same story.
Either I need to supply a verification code to show its me (which i've done 3 times now), or they ask me 1-3 questions for which they need an answer, which I literally ALREADY state/answer in my cases.

 

I am fed up, tired and just want to remove my account which has 0 interest in terms of data or use for EA.
FOR THE LOVE OF GOD, just send someone capable to look at this issue and remove my account.

 

Better yet, if someone from customer service actually takes a gander at this, it is this account that I am writing from. 

The case referral is: #144902278.

Happy to supply screenshots later of the 5 employees who report the same steps and proceed to do nothing.

 

Your truly,

 

A very dissatisfied customer

Message 1 of 10 (511 Views)

Accepted Solution

Re: Account removal - made impossible


@KANKERREA wrote:

Hi @ EA_Mako,

 

I appreciate the quick reply and the information, I honestly do.

 

It does not concern linking, I had figured that one out already.


As I had assumed, I will be stuck in the endless loop of cases for account deletion.

No idea why this is so unbelievable complicated. 

I noticed many other users via this HQ EA page had similar issues.

 

And don't worry, I will create case after case until it is solved. 
Alas, I might go insane, it might take years, but it must be done.

 

I will actually record how many cases I have to create to delete an account.

Possibly as a warning to any future users.




@KANKERREA 

Just so you are aware EA will not Delete accounts that have Active Bans on them. The Ban would have to be lifted before you can delete the account. 

 

From EA " We won't delete any account that has been banned. To delete your EA Account, you’ll first need to appeal your ban." 

Here is the link: https://help.ea.com/en/help/account/close-ea-account/  

The needs of the many,
outweigh the needs of the few or one. --Spock--

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Please note: I am a community volunteer – I do not work for EA.
Me Too – If you also have this problem – first post on thread has this button.
XP – For helpful comments (and to help others 'level up').
Mark As Solution – To help others find the answer to the issue now & in the future.

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Message 5 of 10 (361 Views)

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Re: Account removal - made impossible

Community Manager

Hey @KANKERREA,

 

Sorry to hear you've been having trouble getting this fixed up. I'm afraid we cannot assist with account-related issues on the forums, as these are public boards where we're unable to verify or discuss your account details.

 

When you mention trying to remove an account, are you trying to delete your account entirely, or unlink another platform account?

 

You should be able to unlink a platform account to remove it from your EA account without contacting support in most cases, though if you run into trouble with the listed steps or are looking to delete an account outright, you will need to speak with support.

 

Do feel free to visit your case history page to leave feedback about any of the prior advisor interactions, which will go directly to their supervisors for review. Aside from that however, I'm afraid you would need to create a new case to have this looked into further.

Mako.png
Message 2 of 10 (483 Views)

Re: Account removal - made impossible

★★ Novice

Hi @ EA_Mako,

 

I appreciate the quick reply and the information, I honestly do.

 

It does not concern linking, I had figured that one out already.


As I had assumed, I will be stuck in the endless loop of cases for account deletion.

No idea why this is so unbelievable complicated. 

I noticed many other users via this HQ EA page had similar issues.

 

And don't worry, I will create case after case until it is solved. 
Alas, I might go insane, it might take years, but it must be done.

 

I will actually record how many cases I have to create to delete an account.

Possibly as a warning to any future users.



Message 3 of 10 (479 Views)

Re: Account removal - made impossible

★★ Novice

As promised, I would give an update on the service I have had.


I am 3 case messages further, with the exact same messages by random individual ' customer service respondents'.


It seems that EA will do anything possible to NOT remove my account.


This is an unbelievable service - quite like I have never seen before.

It is almost a miracle to be this poor at helping people - quite the opposite. EA seems to do whatever they can to hold my account hostage.

Message 4 of 10 (383 Views)

Re: Account removal - made impossible


@KANKERREA wrote:

Hi @ EA_Mako,

 

I appreciate the quick reply and the information, I honestly do.

 

It does not concern linking, I had figured that one out already.


As I had assumed, I will be stuck in the endless loop of cases for account deletion.

No idea why this is so unbelievable complicated. 

I noticed many other users via this HQ EA page had similar issues.

 

And don't worry, I will create case after case until it is solved. 
Alas, I might go insane, it might take years, but it must be done.

 

I will actually record how many cases I have to create to delete an account.

Possibly as a warning to any future users.




@KANKERREA 

Just so you are aware EA will not Delete accounts that have Active Bans on them. The Ban would have to be lifted before you can delete the account. 

 

From EA " We won't delete any account that has been banned. To delete your EA Account, you’ll first need to appeal your ban." 

Here is the link: https://help.ea.com/en/help/account/close-ea-account/  

The needs of the many,
outweigh the needs of the few or one. --Spock--

CCP Hero Banner - Red.png



Please note: I am a community volunteer – I do not work for EA.
Me Too – If you also have this problem – first post on thread has this button.
XP – For helpful comments (and to help others 'level up').
Mark As Solution – To help others find the answer to the issue now & in the future.
Message 5 of 10 (362 Views)

Re: Account removal - made impossible

★★ Novice

That makes sense.
Fortunately, I have not received a ban in any organization or game ever.

Meaning, it is solely the responsibility of EA to solve this customer issue.


To give another update, 5 tries further and still the same repetitive mistakes made by EA.

New customer handler, same message, 0 progress.

Message 6 of 10 (306 Views)

Re: Account removal - made impossible

★★★★★ Newbie
@KANKERREA Don't have any hope. It's easy for them to say it with their mouths. But in practice, they are * *, and their ideas are really good, but in fact their services are really
Message 7 of 10 (268 Views)

Re: Account removal - made impossible

★★ Novice

Unfortunately, I am well aware.

Currently at attempt 20 to remove this account. 
It is bizarre how bad their internal customer service is.

Message 8 of 10 (258 Views)

Re: Account removal - made impossible

★★ Novice

Well, guess what. 
A month later and I still have not been able to delete/remove my account.


Given up all hope.
Good luck EA, you win.

You disastrous customer service pile of garbage company.

Message 9 of 10 (140 Views)

Re: Account removal - made impossible

★★★ Newbie

I tried to write my story only to find out your story is the same as mine. I've only been trying this for 24 hours now, 16 emails in. Now someone (I think a bot) is telling me I can't even delete my account through email exchange. I need to do it through the chat. Which I could acces through the link they send me. Except that it doesn't work. Not only that but it is impossible to even get to the 'chat' when you're logged in. I found my way to the supposed 'chat' by ignoring three popups telling my my issue would be resolved faster if I just logged in. Finally got to the chat, and what do you know... It's unavailable at this time.

 

I just want my account removed... that shouldn't be so hard to do right..?

Message 10 of 10 (78 Views)