Re: Account banned reason banned_fraud_review

by EA_Lanna
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Account banned reason banned_fraud_review

★ Novice

So I get Wild Hearts after too many years to count of not using my EA account and it says banned I have a ticket on it and when I downloaded my account data this was what showed:

"Status_Reason": "BANNED_FRAUD_REVIEW" do anyone have any experience in what this is because an explanation would be nice not asking for anything that would require a "oh go to our help and put a ticket in" just anyone who knows what it is.

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Re: Account banned reason banned_fraud_review

[ Edited ]
Community Manager

Hi @b7706216dfbff3a5

 

It sounds like it's related to a purchase, maybe a chargeback. We can only speculate though on Answers HQ. You would be best reaching out to the Terms of Service team to have this looked into if no chargeback was put through by you. This guide will share more on how to do that: EA Bans and Suspensions - How they work and how to get in contact with us

 

- EA_Lanna

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Re: Account banned reason banned_fraud_review

[ Edited ]
Community Manager

Hi @b7706216dfbff3a5

 

It sounds like it's related to a purchase, maybe a chargeback. We can only speculate though on Answers HQ. You would be best reaching out to the Terms of Service team to have this looked into if no chargeback was put through by you. This guide will share more on how to do that: EA Bans and Suspensions - How they work and how to get in contact with us

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 2 of 3 (281 Views)

Re: Account banned reason banned_fraud_review

★ Novice

Ok thanks for that I guess I'll wait to see what the ticket reveals because I don't know what it could be I haven't used this account since Origin was a thing.

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