Account Disabled not banned

by AlmightyBigPlaya
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Account Disabled not banned

★★★ Newbie

I haven't used my EA account since 2020 on ps4.  I just got an Xbox series x and madden 24 and I get a message that my EA account is disabled.  I don't have any ban history.  How can I get this resolved?   I even created another account but was unable to connect it to my Xbox ID because it was connected to a disabled ea id.

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Re: Account Disabled not banned

Community Manager

Hi @AlmightyBigPlaya

 

This one might need the support team to check this out for you. To reach them:

  1. On the EA Help homepage, type 'EA App' into the search bar and select the tile that appears.
  2. Select See all help topics.
  3. Select the Manage my account category.
  4. Select I need help logging into my EA Account.
  5. Under the heading 'Still need help', the available contact options should appear.

To help the Support Team locate and verify your account as quickly as possible, try to have this info ready:

  • the original email address on your EA Account
  • any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
  • any invoice numbers from games you’ve bought through an EA platform, like the EA app

They'll take a look into that for you and let you know how they can help you from there, once they know more. 

 

- EA_Lanna

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Message 2 of 2 (120 Views)

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Re: Account Disabled not banned

Community Manager

Hi @AlmightyBigPlaya

 

This one might need the support team to check this out for you. To reach them:

  1. On the EA Help homepage, type 'EA App' into the search bar and select the tile that appears.
  2. Select See all help topics.
  3. Select the Manage my account category.
  4. Select I need help logging into my EA Account.
  5. Under the heading 'Still need help', the available contact options should appear.

To help the Support Team locate and verify your account as quickly as possible, try to have this info ready:

  • the original email address on your EA Account
  • any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
  • any invoice numbers from games you’ve bought through an EA platform, like the EA app

They'll take a look into that for you and let you know how they can help you from there, once they know more. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 2 of 2 (121 Views)