Verification code goes to hotmail instead of outlook
I have an outlook account, whenever I type it out to log in to EA play, it sends the verification code to a hotmail account. If I type in [edit: email address removed] it sends the code to [edit: email address removed] This is getting on my nerves now since I have to open the Xbox pc app to even sign in to EA play.
Hey @CloudyElk all emails will be sent to the primary email on the account, if getting emails to a certain account then this means that you have set it as the primary account.
I have found a solution 2 years later. This is for those that have a hotmail account where the security code is not being received.
Check this fam:
1) Go to outlook.com and sign in to your email (the outlook one of course).
2) Click into the settings cog wheel to open up settings.
3) In settings there are options for General, Mail, Calendar, People, and Premium - select Mail.
4) Select Forwarding and IMAP. You will need to renter your password here.
5) Once signed into this, scroll down and select the blue colored font Manage or choose primary alias.
6) This will populate another screen titled Manage how you sign in to Microsoft - here, let's select Make primary beside your hotmail email address (this worked for me as I had not removed the alias yet, you most likely have not),
7) Once you have this set as primary, attempt another login to have security code sent out. I had to wait only a minute or two but this showed for me. Keep in mind you will want to switch your outlook alias back to outlook email address but wait to do this until you change your main EA email address as this will email another security code to hotmail address to allow change. BUUUUT this actually still sent the code to me as I switched my alias back to outlook address before changing my email in EA. Anyway, hope this helps a good amount of you.
I feel like adjusting the primary alias rewoke the system to know that our outlooks should be receiving those hotmail emails.
Thanks for sharing the fix that worked for you @ApolloAstro401
Darko
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I have an outlook account, whenever I type it out to log in to EA play, it sends the verification code to a hotmail account. If I type in [edit: email address removed] it sends the code to [edit: email address removed] This is getting on my nerves now since I have to open the Xbox pc app to even sign in to EA play.
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I have an outlook account, whenever I type it out to log in to EA play, it sends the verification code to a hotmail account. If I type in [edit: email address removed] it sends the code to [edit: email address removed] This is getting on my nerves now since I have to open the Xbox pc app to even sign in to EA play.
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Verification code goes to hotmail instead of outlook","moderationData":{"__ref":"ModerationData:moderation_data:7611230"},"body":"@CloudyElk The fake emails got blurred","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"38","kudosSumWeight":0,"postTime":"2022-04-10T14:14:49.006-07:00","lastPublishTime":"2022-04-10T14:14:49.006-07:00","metrics":{"__typename":"MessageMetrics","views":2226},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-play-en/category:ea-forums-en/community:tghpe58374board:ea-play-general-discussion-en/message:7611229/message:7611230","repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community 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Verification code goes to hotmail instead of outlook","moderationData":{"__ref":"ModerationData:moderation_data:7611231"},"body":"
Hey @CloudyElk all emails will be sent to the primary email on the account, if getting emails to a certain account then this means that you have set it as the primary account.
\n
Darko
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The primary email is set as the outlook account, as shown on the settings page, and I even type out the outlook part and it still sends it to hotmail
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Hey @CloudyElk for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
Finally, you can choose to begin a chat or request a call back.
\n
\n
Darko
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Thank you for your help, I am able to log in, just it is a little tedious.
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I have found a solution 2 years later. This is for those that have a hotmail account where the security code is not being received.
Check this fam:
1) Go to outlook.com and sign in to your email (the outlook one of course).
2) Click into the settings cog wheel to open up settings.
3) In settings there are options for General, Mail, Calendar, People, and Premium - select Mail.
4) Select Forwarding and IMAP. You will need to renter your password here.
5) Once signed into this, scroll down and select the blue colored font Manage or choose primary alias.
6) This will populate another screen titled Manage how you sign in to Microsoft - here, let's select Make primary beside your hotmail email address (this worked for me as I had not removed the alias yet, you most likely have not),
7) Once you have this set as primary, attempt another login to have security code sent out. I had to wait only a minute or two but this showed for me. Keep in mind you will want to switch your outlook alias back to outlook email address but wait to do this until you change your main EA email address as this will email another security code to hotmail address to allow change. BUUUUT this actually still sent the code to me as I switched my alias back to outlook address before changing my email in EA. Anyway, hope this helps a good amount of you.
I feel like adjusting the primary alias rewoke the system to know that our outlooks should be receiving those hotmail emails.
All the best bros
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Thanks for sharing the fix that worked for you @ApolloAstro401
\n\n
Darko
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