My account has been banned for no reason

[4444ze4444]

My account was banned because I used accelerators too much So I think they blocked my account by mistake

waht should ido

[chinsrus101 · Accepted solution]

@4444ze4444 

We won't be able to help you with bans over AHQ but the Terms of Service team can. More info can be found here: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

If you think the ban or suspension was a mistake, you will have to contact the ToS team: 

1. Go to https://help.ea.com/en/contact-us/
2. Make sure to log in to the account you've been banned or suspended on.
3. Select the product that your account was banned or suspended from.
4. Choose your platform.
5. Select 'Manage my account', then 'Banned or suspended account'.
6. Fill out any additional details
7. Click 'Select contact option' at the bottom of the screen.
8. Click the + sign.
9. Fill out the attached web form to give us all the details about your ban or suspension.

Suspension/Sanction related inquires are not handled over Answers HQ

[chinsrus101 · Accepted solution]

@4444ze4444 

We won't be able to help you with bans over AHQ but the Terms of Service team can. More info can be found here: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

If you think the ban or suspension was a mistake, you will have to contact the ToS team: 

1. Go to https://help.ea.com/en/contact-us/
2. Make sure to log in to the account you've been banned or suspended on.
3. Select the product that your account was banned or suspended from.
4. Choose your platform.
5. Select 'Manage my account', then 'Banned or suspended account'.
6. Fill out any additional details
7. Click 'Select contact option' at the bottom of the screen.
8. Click the + sign.
9. Fill out the attached web form to give us all the details about your ban or suspension.

Suspension/Sanction related inquires are not handled over Answers HQ