About me opening 900 boxes and not giving me heirlooms

by jeteaimelzh
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About me opening 900 boxes and not giving me heirlooms

★★★ Newbie

我在11月23日打开了最后一个红色碎片,当时我还剩下159个盒子。12月28日,我打开了180个盒子,中间有很多盒子。1月11日,我打开了400+盒,我的箱数已经超过800,

 

昨天我开了400多箱,可是之前我开了400多箱,从头到尾都没拿到一块,谁能帮我?这是什么问题?第一个 ea 客户告诉我这是一个可以在 2-3 小时内解决的错误,我等了 11 个小时没有解决,但第二个客户告诉我这是自动的,他们帮不了我?

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Re: About me opening 900 boxes and not giving me heirlooms

Community Manager

Hi @jeteaimelzh,

 

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You can also contact an EA Game advisor on the EA Help website. Detailed instructions can be found here: Talk to us: How To Contact EA Help for Support

 

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