Not getting EA access perks even though have Xbox Gamepass Ultimate

by maverickinhio
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Not getting EA access perks even though have Xbox Gamepass Ultimate

★★★ Novice

I did have both Xbox game pass ultimate and EA play subscription and both were fine but since they merged I’m missing out on EA play additional content for FIFA 21, is there an issue or do Xbox Ultimate users not get anything from EA play but games?

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Accepted Solution

Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

Community Manager

@maverickinhio 

 

Hmm, I see. When you have the chance I'd recommend getting in touch with the EA Help team so they can bring up your account and take a look. Unfortunately we don't have the ability to look into missing content here on Answers HQ. 

 

For more information on how to set up a case with them check out the EA Help website. You can also speak with them over Twitter or Facebook as well, if you prefer. 

 

 

/Kent

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Message 4 of 8 (2,089 Views)

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Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

Community Manager

Hi @maverickinhio

 

FIFA 21 does have some bonuses for EA Play subscribers. For more info check out the FIFA 21 website: 

https://www.ea.com/games/fifa/fifa-21/ea-play-subscriber-rewards

 

Have you not seen any of these added to your account at all? 

 

 

/Kent

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Message 2 of 8 (2,115 Views)

Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

★★★ Novice

Yeah I received the ea access kit and bonus code but ever since it went to EA play and then on to game pass I  haven’t received anything, seen on social media that people have been getting stuff. I have the game pass ultimate and my ea play combined with that

Message 3 of 8 (2,105 Views)

Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

Community Manager

@maverickinhio 

 

Hmm, I see. When you have the chance I'd recommend getting in touch with the EA Help team so they can bring up your account and take a look. Unfortunately we don't have the ability to look into missing content here on Answers HQ. 

 

For more information on how to set up a case with them check out the EA Help website. You can also speak with them over Twitter or Facebook as well, if you prefer. 

 

 

/Kent

Kent.png
Message 4 of 8 (2,090 Views)

Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

★ Novice

im having the same issue, i have just combined both aswel, did u finally get yours sorted?

Message 5 of 8 (1,874 Views)

Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

Community Manager

Hey @NAYBOI

 

It would be best to reach out to the EA Help team when you've got the chance so they can take a look at your account. The links in my previous post have more details on how you can set up a case with them. 

 

 

/Kent

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Message 6 of 8 (1,857 Views)

Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

★ Novice

hey i have already spoke to them, they are looking into it for me. cheers

Message 7 of 8 (1,853 Views)

Re: Not getting EA access perks even though have Xbox Gamepass Ultimate

Community Manager

@NAYBOI 

 

Nice, thanks for letting me know!

 

 

/Kent

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Message 8 of 8 (1,836 Views)

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