No titles listed in EA Play hub (PS4) [ Edited ]

[pjrydo]

Hi there.

I have an active subscription for the EA Play hub on PS4, but can't see any titles listed there.

I have downloaded titles using it before but suddenly, when logging in today, I can't access any games despite leaving it to load for a long time.

I have a pal that lives nearby -- I had him check the same menu in his "hub" app, and it contained all the games he had access to.

I'm desperate to figure out what I'm doing wrong. 

Any advice is greatly appreciated.

I've added an image of what I see in the menu below.

Many thanks.

[EA_Darko · Accepted solution]

Hey @pjrydo that error is a PS4 error to say that the software crashed.

Sony recommends that you try the following steps when this occurs:

Restart your console:

• Turn off your console and then turn it back on.

Make sure your game software is up to date:

• Go to the PlayStation home screen. 
• Highlight the game you're playing and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

1. Press and hold the PlayStation button on your controller. 
2. Select "Turn Off PS4". 
3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
4. Restart the PlayStation 4. 

 Uninstall/reinstall your game: 

• So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error. 
  • Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
  • OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

Reinstall the original hard drive:

• This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console. 

If none of these steps have helped, you should reach out to PlayStation Support.

Darko

[pjrydo]

Just to add, I've got this error message from the EA Play hub screen a few times:

One of the Suggested Actions is to check for updates, which I have done -- there are none. I've also deleted and reinstalled the app.

Many thansk.

[EA_Darko · Accepted solution]

Hey @pjrydo that error is a PS4 error to say that the software crashed.

Sony recommends that you try the following steps when this occurs:

Restart your console:

• Turn off your console and then turn it back on.

Make sure your game software is up to date:

• Go to the PlayStation home screen. 
• Highlight the game you're playing and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

1. Press and hold the PlayStation button on your controller. 
2. Select "Turn Off PS4". 
3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
4. Restart the PlayStation 4. 

 Uninstall/reinstall your game: 

• So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error. 
  • Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
  • OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

Reinstall the original hard drive:

• This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console. 

If none of these steps have helped, you should reach out to PlayStation Support.

Darko

[pjrydo]

Hey Darko. Many thanks for the advice, but unfortunately none of it helped. It’s a real noodle-scratcher ...

Despite following all of your instructions, I still have no entries in the “Playlist” section, and perhaps more concerning, I continue to get the (CE-34878-0) error message almost every time I try to access it.

[EA_Darko]

Hey @pjrydo I would recommend reaching out to PSN support for further assistance.

Darko