PS4/PS4 - Unable to download Mass Effect Andromeda via EA Play [ Edited ]

[Sildermann]

i just bought the ea play pass and everything seemed fine until i checked on Andromeda, the only options available are 'Trial' and 'Buy' there is no download

[EA_QueenBee · Accepted solution]

Hey @BOT_LuckyIrish,

We're looking into this issue on our end because it seems to be affecting a good few players. I don't have any updates for you right now, but I'll do my best to keep you posted. Hopefully, this will be fixed soon and you'll be able to get access to Mass Effect Andromeda.

CM edit: marking this as Resolved to make it more visible to other players.

[Vipero19]

There is no free version for ea play subscribers available in Turkey ps store, but its advertise in official web page of ea play games list! Fix it

[EA_Darko]

Hey @Vipero19 what happens when you go to the page for ME:A on the PSN store, does it show a discount or offer a trial?

Darko 

[Vipero19]

@EA_Darko It shows trial version and 10% discount for full ver

[AlexRivus]

It asks me to buy it or use a trial version of it. https://www.ea.com/ea-play/games-playstation?setLocale=en-us Here it says to be a part of da play, what’s the issue? Turkish region account. 

[EA_Darko]

Hey @AlexRivus on what platform are you playing?

Are all other games working as they should?

Darko 

[AlexRivus]

I play on PlayStation (PS4 slim to be more precise). Seems like the other games are being downloaded just fine. 

[Vipero19]

Got same issue, fix it EA

[AlexRivus]

so? any updates? 

[EA_QueenBee]

Hey @Sildermann,

This might be a silly question, but are you using the correct account that has an EA Play subscription? Also, what platform did you get the subscription on (PlayStation, Xbox, Steam, Origin, etc.)?