I cannot purchase an ea play subscription on my ps5

[dezbryantfan88]

Everytime  I've tried it just doesn't not work and says an unidentified  error  occurred please try again  in a few moments this has been a problem for months now 

[EA_Blueberry · Accepted solution]

@dezbryantfan88 Hey, just wanted to check in.

Did that work?

[EA_Blueberry]

Hi, @dezbryantfan88 

Hi there, sorry to hear about the trouble you're having with EA Play. Even though you are purchasing a service from EA, the transaction itself is through the PlayStation Store through your PlayStation Network account. Have you tried reaching out to PlayStation Support to verify whether this is a billing error coming from that account?

[dezbryantfan88]

I have tried months ago I can purchase  literally  anything but an ea play subscription 

[EA_Blueberry]

@dezbryantfan88 

Very strange. Have you tried changing the payment method on your PlayStation Network account to see if that helps push the transaction through? 

We've seen players resolve errors similar to this by deleting the app and re-installing it.

[dezbryantfan88]

@EA_Blueberry Will try this out and see

[EA_Blueberry · Accepted solution]

@dezbryantfan88 Hey, just wanted to check in.

Did that work?

[thebeast1234747]

Same problem and nothing works I can buy anything but a ea play membership one month or year 

[arefixed]

i have the same issue. i have subscribe EA Play on PC. As I buy a new ps5, I try to subscribe on ps5. but this error occurred. 

[100pVRX]

Same problem for me. I can buy anything except EA play.

[EA_Blueberry]

@100pVRX 

Hey there. Question for you, have you tried reaching out to PlayStation Support to see if there is anything on the PSN account preventing you from purchasing it? Although EA Play is our service, the transaction itself goes through the PlayStation account through PlayStation's marketplace.