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Error code

by mistervideogames
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Original Post

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Error code

★★★ Newbie

Everytime I load into ea play it give an error code and I’ve tried multiple times I deleted and reinstalled a few times and still I have this error code could you assist me.

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Accepted Solution

Re: Error code

EA Community Manager

This was a temporary issue that has since been resolved. I'm closing this thread.

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Message 14 of 14 (1,265 Views)

All Replies

Re: Error code

Community Manager

Hey @mistervideogames can you share the error message that you are seeing with me as they generally contain info that allows us to narrow down the cause of an issue.


Darko 

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Message 2 of 14 (1,292 Views)
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Re: Error code

★★★ Newbie

@EA_Darko wrote:

Hey @mistervideogames can you share the error message that you are seeing with me as they generally contain info that allows us to narrow down the cause of an issue.


Darko 


I am not the person who first said anything but here you go

Message 3 of 14 (1,268 Views)
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Re: Error code

★★★ Newbie

I’m getting the same error how do I fix this?

Message 4 of 14 (1,246 Views)
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Re: Error code

★★ Novice
@EA_Darko it just says to restart the app and tells me to visit the help website. i’ve tried reinstalling app, restarting my ps4 and clearing cache
Message 5 of 14 (1,234 Views)
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Re: Error code

Community Manager

Hey all I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ as that error seems to point to a connection issue.


Darko

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Message 6 of 14 (1,214 Views)
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Re: Error code

★★ Novice
@EA_Darko nothing works and a lot of the community is having the same problem
Message 7 of 14 (1,207 Views)
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Re: Error code

Community Manager

Hey @JarenBai I tested in on PS4 and Xbox there and not seeing an issue here and with the error pointing to a connection issue, it's most likely related to that. Did you try the steps I posted above, if so can you share the UO Trace you ran?

 

Darko 

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Message 8 of 14 (1,201 Views)
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Re: Error code

★★ Novice
@EA_Darko it works when i log in on my backup account but not when i log in on my main account on my ps4
Message 9 of 14 (1,197 Views)
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Re: Error code

Community Manager

Hey @JarenBai in that case, I would recommend reaching out to the platform owner, Xbox or PSN support to see what they can recommend. If it works with one account but not the other then it could be account-based.

 

Which account is set as the systems primary and on which account is the PS+ and EA Play?

 

Darko

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Message 10 of 14 (1,192 Views)
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