Error code

[mistervideogames]

Everytime I load into ea play it give an error code and I’ve tried multiple times I deleted and reinstalled a few times and still I have this error code could you assist me.

[Straatford87 · Accepted solution]

This was a temporary issue that has since been resolved. I'm closing this thread.

[EA_Darko]

Hey @mistervideogames can you share the error message that you are seeing with me as they generally contain info that allows us to narrow down the cause of an issue.

Darko 

[Mdlyon1979]

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@EA_Darko wrote:

Hey @mistervideogames can you share the error message that you are seeing with me as they generally contain info that allows us to narrow down the cause of an issue.

Darko 

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I am not the person who first said anything but here you go

[gamingantidote]

I’m getting the same error how do I fix this?

[JarenBai]

@EA_Darko it just says to restart the app and tells me to visit the help website. i’ve tried reinstalling app, restarting my ps4 and clearing cache

[EA_Darko]

Hey all I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ as that error seems to point to a connection issue.

Darko

[JarenBai]

@EA_Darko nothing works and a lot of the community is having the same problem

[EA_Darko]

Hey @JarenBai I tested in on PS4 and Xbox there and not seeing an issue here and with the error pointing to a connection issue, it's most likely related to that. Did you try the steps I posted above, if so can you share the UO Trace you ran?

Darko 

[JarenBai]

@EA_Darko it works when i log in on my backup account but not when i log in on my main account on my ps4

[EA_Darko]

Hey @JarenBai in that case, I would recommend reaching out to the platform owner, Xbox or PSN support to see what they can recommend. If it works with one account but not the other then it could be account-based.

Which account is set as the systems primary and on which account is the PS+ and EA Play?

Darko