EA Play Hub no longer working [ Edited ]

[Botinec1964]

EA play worked on PS4. Once i switched to PS5, EA play does not work anymore. I cannot even start EA play icon and the following message appears:

This PS4 game isn't playable on PS5. For more information, go to PlayStation.com/bc.

[EA_Jason · Accepted solution]

Hey EA Play members,

I have merged a few topics where you were wondering why the EA Play Hub is no longer working. 

Well, this is because the EA Play Hub is retired and instead you can download your games and trials directly through the stores on your consoles. 

We have written an article that explains what the easiest ways to find and download your EA Play trials and games:

https://answers.ea.com/t5/EA-Play-Console/How-To-Access-Your-EA-Play-Game-Trials/m-p/10879907#M3034

I'll lock this thread so that we can continue the conversation in the linked thread should you have any more questions. 

[JarenBai]

how do i fix this

[EA_Darko]

Hey @JarenBai on what platform are you having an issue and what is the error that you are seeing?

The more info we have the better we can help.

Darko

[tommybh0y]

I get the same, I am in PS4 when I open the app and and click on anything it freezes me the I get a screen saying OH no! It looks like we’ve encountered an error, please close the app and try again

[miketheringer]

Me too 

[miketheringer]

Having issues with it on PS4 too 

[tommybh0y]

I am now getting error CE34878-0

[dp2238]

@tommybh0y Had the same issue for days, Uninstalled and reinstalled from play store but still same error. today deleted the app, Logged on to my PS Network account and downloaded the app from there. Just launched it and worked first time ??
give it a go.

[BurningNeko]

Every time i try to boot up ea play the application directs me to ea.com/unable-to-connect

[CarbonCarl]

Hello @BurningNeko

I know they have had server issues today and mentioned that some people may not be able to access EA Play and other services.

Hopefully that has been cleared up and that is all it was for you.

Let me know if you're still having issues.