EA Play Grey Screen

[UNF_Onyx_IV]

@Widigon This worked for me. Thanks for sharing 👍

[chelswee11]

@Jkleoppel89 Did you get this resolved?

[artoombs0113]

@EA_Cade I’m having the same problem as him on xbox one, i cannot get past the startup screen until it turns gray. Could you please help me?

[UNF_Onyx_IV]

@artoombs0113 Originally posted by @Widigon. Try these steps, it worked for me.

1. Log in to your EA account on PC or Mac.


2. Go to settings and deny the access to your Xbox one account. No worries, nothing will erase



3. When you open the ea play app on the console, it will ask you if you want to link again your account. Click “yes”



4. Should be able to access the main menu

[artoombs0113]

@UNF_Onyx_IV it says i have no connected accounts to my EA account, how do i connect it to my xbox account?

[UNF_Onyx_IV]

@artoombs0113 its been years since I connected a account. Here is what I was able to find.

All you’ve got to do is open one of our games on your PlayStation®, Xbox, or Switch. Some games ask you to log in at the start, others prompt you to sign into EA servers when you try to access online modes.

Put in the email address and password for your primary EA Account when you’re asked to log in. Once you’ve signed in, your accounts will be linked.

Here is the website: https://help.ea.com/uk/help/account/linking-your-ea-account-with-your-psn-id-and-gamertag/?franchise...

[artoombs0113]

@UNF_Onyx_IV thank you i’ll try that

[artoombs0113]

@UNF_Onyx_IV it says “this account is invalid” when i log on onto the games now on my xbox. i don’t know what to do about that

[artoombs0113]

@UNF_Onyx_IV why would it be invalid

[fordstroke]

i am having the same problem gamer tag is hvactech11