August 2021
I need to claim my wallet rewards for madden 22 on PS4 I haven’t received them
August 2021
Hey @Asctree23,
If you need some help with missing rewards please get in touch with the EA Help team so they can take a look.
You can find more info on how to set up a case with them at the EA Help website. You can also speak with them over Facebook or Twitter instead, if you'd rather.
October 2021
Went to ea help. They never answered me.
October 2021
Hey @markymfmora,
Did you set up a case with them at the EA Help site, or were you speaking with them on Twitter or Facebook?
October 2021
Set up a case.
October 2021
January 2022
Hi Kent,
I had this same issue today and EA Help that they can't help and that I need to contact Sony, which I did and Sony says it is an issue on the EA side as they are seeing my EA play subscription. Please refer to ticket https://answers.ea.com/t5/EA-General-Questions/Have-not-received-EA-Play-Packs-in-Madden-22/m-p/1115... which I have summarized below:
I bought EA Play yesterday via the EA website for Playstation but have not received my membership benefits packs - https://www.ea.com/ea-play/member-benefits
I reached out to EA Help via the website but the analyst said that EA can do nothing about this even though they see that I have an EA Play account (the discount on points purchases is also showing in the Madden store) and that I need to contact Sony to resolve. This doesn't make sense to me as EA itself says to contact EA Help for this issue - https://answers.ea.com/t5/EA-Play-Console/Claim-EA-Play-rewards/td-p/10156289
If you could assist, I would greatly appreciate it as Madden 22 even reminds me to claim the packs and I don't see where they can be claimed.
Thanks in advance.
February 2022
Did you get your rewards because same thing is happening with me on fifa 22 purchased ea play and not receiving any of my fifa 22 rewards
February 2022
I have the same problem, fifa 22 ps5. Didnt get the tifo item from ea play and also not the extra xp boost. Why? Help pls, i mean i paied 3.99€ thats just scaming, isnt it?
February 2022
Hey everyone,
I'm sorry, but missing content isn't something we would be able to help with over Answers HQ. I can only recommend getting in touch with the EA Help team so they can take a look.
You can find more details on how to set up a case with the team at the EA Help website. If you prefer, you can also speak with the team over Twitter or Facebook instead.
Get help with The Play List, your discount, DLC, and more.
Check here for answers.Reset, update, or link your account information.
View more on EA Help