@EA_Ataashi apologies on the late response. I haven't been able to get another controller to work and I don't have another computer to test the online work around. Having said that, the feedback from others on this forum confirms the issue its not isolated to my controller and the feedback from @DemonMutabor indicates the work around is of limited value as you can't go back to split screen local coop after this section. Are you able to advise how the team is going with a fix? I enjoyed the first part of this game and am looking forward to progressing once this bug is fixed.
I have exactly the same problem !!! I have tried everything even changing controllers but nothing seems to work! I have reported the problem via chat to the support team ánd they asked me to wait for an update. I hope this is fixed soon....
Same issue here. I'm playing the PC version through Origin, with a wireless XBox360 controller playing online. At first, my friend's quick time button mashing wouldn't work on his wireless controller, so he started using the "E" key which worked better, but only occasionally. My controller works more frequently, but still not reliably. I also ended up using the "E" key which almost always works, but not every time. We're now at an event where we have to take out two police simultaneously, and we stopped for the night because we couldn't both get it to work after about 10 tries.
Since there hasn't been any official reply from EA regarding this problem I tried to contact the support team. The agent was very rude and as you can see from this two answers : "The specialists says he used the keyboard and was able to complete it i 6 hours and had no problem , I would suggest you to please try that and it is not believing on you or anyone wrote the topic it is a game level that player have to complete to move further". After I said that I have posted here and more people had the same problem he says "I am afraid as you have already posted the issue as a Bug on forums and we have provided you the work around that best you can try to complete the level" .... I would love to see where I can see here the work around....he replies : As I said you can try it with the keyboard and have controls on your taping try using both fingers and see if that helps if not please check on forums and I hope you find something helpful soon...... I'm shocked to say the least with the very poor customer service I was provided by EA and the worst part is that I bought a game that I can't even finish....
I'm sorry to hear about your poor experience with our support agents
The reason why you've been redirected to forum is that our advisers have really limited access to game tools when it comes to A Way Out. You should remember that AWO is part of EA Originals series, which gives small developers a chance to introduce their work to the bigger audience. EA don't have control over the developer tools, so unfortunately our agents are often unable to help, when a player encounters a game-breaking bug and basic troubleshooting doesn't help. We can make the studio aware of the problem (in this case - Hazelight) and that's what I did. However, I'm unsure if the game will receive any updates. Especially if the problem doesn't concern the majority of the players and some people managed to solve it with the workaround.
Again, I'm sorry that I don't have any better news for you
May 2018 - last edited May 2018
Hey, I sent an email to Hazelight's public email about the bug. Hopefully they'll respond. Try sending emails to them so they'll notice the problem and hopefully fix it. You guys can find the email on their homepage, good luck!
I've experienced this bug as well.
(PC Win 10, Origin, keyboard + logitech controller)
Here are two options that worked for me:
1) Lower the resolution as low as possible. (You can leave other settings as it is.)
2) Try online coop. Pass the guards and leave. Progress will be saved and you can start local coop again, after the guards.
Definitely try the resolution thing. You can boost the resolution again after this spot.
In my game, there were 3 more problematic sections, where I used this.
- grappling the two guards after the sneaky bush part
- grappling second pair of guards (behind the rocks) a minute after the first ones
- motorcycle ride, where a guncar is chasing you (near the lumber mill)
- motorcycle ride, where you have to jump into the plane