Unravel constantly crashing at startup.

[houseinthehouse]

Hi I have just purchased Unravel via origin.

Unfortunately the game crashes every single time I have been able to get to what appears to be a lady sitting by a table and then the game crashes.

I have disabled MSI afterburner as I used to have random crashes with that while playing Titanfall, but that hasn't helped either.

My PC is more than capable of playing this game and everything is up to date ie drivers etc.

If you need anymore information please let me know.

Thanks very much and please help.

[houseinthehouse · Accepted solution]

Hi I followed the advice given out to other people and it seemed to work I updated origin and uninstalled K-lite however that did not work I then uninstalled MKVtoolnix and that seemed to work.

Thanks for you help.

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

[houseinthehouse]

For some reason my first post was deleted.

AS the title says Unravel is constantly crashing.

I purchased it via origin and it constantly crashes.

I would like advice on how to fix the problem or my money back which ever is easier.

[EA_Kristi]

@houseinthehouse Your post wasn't deleted, just moved

Could you please post your DxDiag as crinrict requested above?

[houseinthehouse]

Sorry about that

http://pastebin.com/fvCAqBzq

[crinrict]

You seem to have the same issue as others here.

Make sure your K-Lite Codec pack is updated.

[houseinthehouse · Accepted solution]

Hi I followed the advice given out to other people and it seemed to work I updated origin and uninstalled K-lite however that did not work I then uninstalled MKVtoolnix and that seemed to work.

Thanks for you help.

[crinrict]

Great to hear and thank you for the feedback

I've accepted your post as solution.

Feel free to come back and unsolved if you have further issues.