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danielstark1337's avatar
danielstark1337
2 years ago
Solved

Unlink Xbox gamertag from EA account

Cannot play A Way Out or It Takes Two due to both Xbox accounts being linked to the same EA account.. When I try to unlink one of them through the website, the option does not appear. You cannot be signed in on two different devices with your EA account and because the two Xbox gamertags are on the same EA account, you cannot invite yourself to play. This makes EA Play unusable and these games unplayable. Please help.

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @danielstark1337, 

     

    If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your EA Account Portal and can see the connected accounts under the "connections" tab. 

     

    If you are unable to access the email on your EA account I would recommend going through the steps in our Help Article: I can't log in

      

    Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

      

    If you continue to run into issues managing your linked accounts you will want to reach out to our support to take a further look. 

    Cheers!  

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @danielstark1337, 

     

    If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your EA Account Portal and can see the connected accounts under the "connections" tab. 

     

    If you are unable to access the email on your EA account I would recommend going through the steps in our Help Article: I can't log in

      

    Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

      

    If you continue to run into issues managing your linked accounts you will want to reach out to our support to take a further look. 

    Cheers!  

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Cannot play A Way Out or It Takes Two due to both Xbox accounts being linked to the same EA account.. When I try to unlink one of them through the website, the option does not appear. You cannot be signed in on two different devices with your EA account and because the two Xbox gamertags are on the same EA account, you cannot invite yourself to play. This makes EA Play unusable and these games unplayable. Please help.

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Cannot play A Way Out or It Takes Two due to both Xbox accounts being linked to the same EA account.. When I try to unlink one of them through the website, the option does not appear. You cannot be signed in on two different devices with your EA account and because the two Xbox gamertags are on the same EA account, you cannot invite yourself to play. This makes EA Play unusable and these games unplayable. Please help.

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Definitely make use of this button.\n＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-30T12:10:47.300-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:tghpe58374/user:39"},"ModerationData:moderation_data:7592931":{"__typename":"ModerationData","id":"moderation_data:7592931","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:7592931":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:39"},"id":"message:7592931","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:ea-originals-discussion-en/message:7592930/message:7592931","revisionNum":1,"uid":7592931,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-originals-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:7592930"},"conversation":{"__ref":"Conversation:conversation:7592930"},"subject":"Re: Unlink Xbox gamertag from EA account","moderationData":{"__ref":"ModerationData:moderation_data:7592931"},"body":"

Hey @danielstark1337, 

\n

 

\n

If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your EA Account Portal and can see the connected accounts under the \"connections\" tab. 

\n

 

\n

If you are unable to access the email on your EA account I would recommend going through the steps in our Help Article: I can't log in

\n

  

\n

Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

\n

  

\n\n

If you continue to run into issues managing your linked accounts you will want to reach out to our support to take a further look. 

\n\n\n

Cheers!  

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Have you solve the problem, I’m in the same boat

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