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EA_Illium
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4 years ago

Re: Platform Client Overlay Not Enabled

@dsaikiranp Do you have any other applications running when you try to play?

Can you try going through a Clean Boot to see if you get the message?

Thanks!

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  • dsaikiranp's avatar
    dsaikiranp
    4 years ago
    @EA_Illium I was trying to hold off on doing a complete reset, but it seems to have done the trick. Any reason how or why the error occurred?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @dsaikiranp Thanks for letting us know a reset fixed the issue. I would not have information on the exact reason, but my guess would be something was somehow blocking it from recognizing everything was running correctly.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,517 PostsLatest Activity: 10 hours ago
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@dsaikiranp Do you have any other applications running when you try to play?

\n\n

Can you try going through a Clean Boot to see if you get the message?

\n\n

Thanks!

","body@stringLength":"609","rawBody":"

@dsaikiranp Do you have any other applications running when you try to play?

\n\n

Can you try going through a Clean Boot to see if you get the message?

\n\n

Thanks!

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Reason code = Missing DLL: [XINPUT1_3.dll]","conversation":{"__ref":"Conversation:conversation:7627028"},"id":"message:7627028","revisionNum":1,"uid":7627028,"depth":0,"board":{"__ref":"Forum:board:ea-originals-discussion-en"},"author":{"__typename":"User","uid":4059534,"login":"Flodu13a","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"}},"metrics":{"__typename":"MessageMetrics","views":390},"postTime":"2024-12-04T13:22:40.062-08:00","lastPublishTime":"2024-12-04T13:22:40.062-08:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4792289":{"__typename":"User","id":"user:4792289","deleted":false,"uid":4792289,"login":"dsaikiranp","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-01T04:06:14.782-07:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4792289"},"ForumReplyMessage:message:7609703":{"__typename":"ForumReplyMessage","uid":7609703,"id":"message:7609703","revisionNum":1,"author":{"__ref":"User:user:4792289"},"readOnly":false},"ModerationData:moderation_data:7609705":{"__typename":"ModerationData","id":"moderation_data:7609705","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:7609705":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:4792289"},"id":"message:7609705","revisionNum":1,"uid":7609705,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-originals-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7609704"},"conversation":{"__ref":"Conversation:conversation:7609697"},"subject":"Re: Platform Client Overlay Not Enabled","moderationData":{"__ref":"ModerationData:moderation_data:7609705"},"body":"@EA_Illium I was trying to hold off on doing a complete reset, but it seems to have done the trick. Any reason how or why the error occurred?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"141","kudosSumWeight":7,"postTime":"2021-06-09T19:08:05.615-07:00","lastPublishTime":"2021-06-09T19:08:05.615-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":11415},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:ea-originals-discussion-en/message:7609697/message:7609705","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7609706":{"__typename":"ModerationData","id":"moderation_data:7609706","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7609706":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:39"},"id":"message:7609706","revisionNum":1,"uid":7609706,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-originals-discussion-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7609705"},"conversation":{"__ref":"Conversation:conversation:7609697"},"subject":"Re: Platform Client Overlay Not Enabled","moderationData":{"__ref":"ModerationData:moderation_data:7609706"},"body":"@dsaikiranp Thanks for letting us know a reset fixed the issue. I would not have information on the exact reason, but my guess would be something was somehow blocking it from recognizing everything was running 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