June 2021 - last edited June 2021
It Wont Let Me Make An Account On My PS5 It Only Says This Account Cant Go Online I Tried Everything I Checked The Help Page But No Suggestion Helped So Plz Help ME (This Account Is An Account I Made On The Website)
June 2021
Hey @InvincibleAli1,
That particular message may be showing up if the account in question is underage. There's a bit more information on those restrictions here: https://help.ea.com/en/help/account/online-access-for-child-accounts/
Since you're running into this on a PSN account that's not linked to your posting account here, I would suggest reaching out to an advisor. If that's already linked to a different EA Account and the date of birth was set incorrectly they should be able to look into getting that updated for you.
You can reach out with this link, or through Twitter or Facebook instead if you'd prefer that.
June 2021
I Put My Age To 14 But It Still Wont Work Should I Put My Age Higher?
June 2021 - last edited June 2021
Oh I Forgot To Mention That Im Using A Work/School Account For My PSN Account, Is That Fine
June 2021
June 2021 - last edited June 2021
I Do Have An Solution From Losing Acess From My School Account, However I Am Trying To Reach An Advisor But Its Taking A Really Long Time.
June 2021
Ill Keep You Upt If The Advisor Answers
June 2021 - last edited June 2021
@EA_MakoI Have No Idea How To Put Change My Birth Date, Do You Know How.
June 2021
You can update your account information with these steps: https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/
Normally that includes changing your date of birth as well, however if you've registered the account as a minor, an advisor will need to make that change with some additional verification.
For that you would need to reach out to them directly as it's not something we can do on the forums. You can do that through this link, or the Twitter or Facebook links posted in the first reply if that's easier.