why cant i remove my expired card info top add my new one

[blazingmx]

i can add new cards and remove them at will but my expired card keeps giving me an error when i try to remove it. unfortunately my new card has the same number just a new ccv and expiration date so it wont just let me add it.

[EA_Kent · Accepted solution]

Hi @blazingmx. 

If you're still having trouble removing the expired payment method from your account I'd recommend reaching out to the EA Help team so they can take a look. They may be able to remove it from your account after they verify it with you. 

For more info on how to set up a case with them check out the EA Help website. 

/Kent

[EA_Kent · Accepted solution]

Hi @blazingmx. 

If you're still having trouble removing the expired payment method from your account I'd recommend reaching out to the EA Help team so they can take a look. They may be able to remove it from your account after they verify it with you. 

For more info on how to set up a case with them check out the EA Help website. 

/Kent