we already bought the sims4 but it won't let us play it, what should we do?

[Cveley9]

we bought the sims4 in 2019 and want to play it now. it needed to be updated so we updated it. when we went to play it, it wouldn't let us on the game. we have emailed but we never got a response. 

[Cveley9]

@Cveley9 what should we do?

[EA_Darko]

Hey @Cveley9 what happens when you try to play the game? Do you see an error message of any kind?

Darko