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Re: upgrade from standard to champions edition for PC

by EA_Darko
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Original Post

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upgrade from standard to champions edition for PC

★★ Novice

I pre-ordered standard edition, but now want to upgrade to champions edition. Is there any way I can do this.

Message 1 of 4 (194 Views)

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Re: upgrade from standard to champions edition for PC

Community Manager

Hey @madfifa10 if your game is not eligible for a refund under the great games guarantee then I'm sorry to say but a refund may not be possible.

 

It's no harm speaking with one of our phone or chat support advisers who will be able to take a look at the order and advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 4 of 4 (115 Views)

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Re: upgrade from standard to champions edition for PC

Community Manager

Hey @madfifa10 there is not currently an upgrade available that turns the standard edition into another edition of the game.


The best thing to do may be to cancel your pre-order and then re-order the edition you want: https://www.origin.com/irl/en-us/store/great-game-guarantee


Darko 

Message 2 of 4 (185 Views)

Re: upgrade from standard to champions edition for PC

★★ Novice

The link you provided says 'You don't have any games that qualify for a refund right now.' Also '**Certain game editions that include virtual currency packs are excluded from the Great Game Guarantee.' Any other way?

Message 3 of 4 (175 Views)
Highlighted

Re: upgrade from standard to champions edition for PC

Community Manager

Hey @madfifa10 if your game is not eligible for a refund under the great games guarantee then I'm sorry to say but a refund may not be possible.

 

It's no harm speaking with one of our phone or chat support advisers who will be able to take a look at the order and advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 4 of 4 (116 Views)
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