upgrade from standard to champions edition for PC

[madfifa10]

I pre-ordered standard edition, but now want to upgrade to champions edition. Is there any way I can do this.

[EA_Darko · Accepted solution]

Hey @madfifa10 if your game is not eligible for a refund under the great games guarantee then I'm sorry to say but a refund may not be possible.

It's no harm speaking with one of our phone or chat support advisers who will be able to take a look at the order and advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko]

Hey @madfifa10 there is not currently an upgrade available that turns the standard edition into another edition of the game.

The best thing to do may be to cancel your pre-order and then re-order the edition you want: https://www.origin.com/irl/en-us/store/great-game-guarantee

Darko 

[madfifa10]

The link you provided says 'You don't have any games that qualify for a refund right now.' Also '**Certain game editions that include virtual currency packs are excluded from the Great Game Guarantee.' Any other way?

[EA_Darko · Accepted solution]

Hey @madfifa10 if your game is not eligible for a refund under the great games guarantee then I'm sorry to say but a refund may not be possible.

It's no harm speaking with one of our phone or chat support advisers who will be able to take a look at the order and advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko