unlink a EA account

by FORDIE9
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unlink a EA account

★★★ Novice

just got a ps4 a few months ago after going to xbox,however it seems my old psn is linked to a random ea account that i have not got access to.

i have spoke to ea twice

the 1st web based and was told to download bf1 beta so to verify and to get back in touch once it had completed downloading.

2nd someone rang me and told me it was not possible to do it as they could not verify the account .

 

all i want to do is have an ea account removed from my psn that is stopping me from playing any EA games and link my psn to the only EA account i use

can anyone please help with this as find it to hard to believe that its not possible to unlink accounts as i am being told

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Re: unlink a EA account

Community Manager

@FORDIE9 Hi,

 

You already took the correct steps, as outlined in this article: http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/

If your console IDs are connected to different EA accounts or to an incorrect account, it is possible to have an EA Advisor transfer certain items for you. However, doing so can result in permanently losing data from your EA account, console account, or both. You can find more details on the risks of persona transfers here.

  • If you have multiple EA accounts with console IDs connected to them and you want the console IDs to be on the same EA account, an EA Advisor can move the console account for you*. You will need to verify ownership on all accounts involved.
    • Please note: moving a console ID will cause you to lose your game status and progress, items purchased and/or earned in your games, content that you have associated with one or both accounts, and access to certain online services for games. Your EA Advisor can tell you what you will lose based on your account information.
  • If you have multiple EA accounts with games or content on them but your console IDs are connected to just one of them, contact an EA Advisor. They can transfer your games and other content to the EA account that is connected to your console IDs.
    • Please note: Doing this may result in the loss of progress, saved data or stats from your games. This includes any content you have saved to the Origin Cloud, any multiplayer progression, and potentially offline save game progression.

*Note: EA Advisors cannot transfer your console ID to an EA Account that already has a console ID of the same type (Xbox LIVE gamertag or PlayStation online ID) attached to it.

 

However, if you already gotten in touch with an EA Advisor, and they were not able to assist, we can unfortunately not resolve the issue.


Thank you for your understanding,
Nils

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Message 2 of 4 (55,951 Views)
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Re: unlink a EA account

Community Manager

@FORDIE9 Hi,

 

You already took the correct steps, as outlined in this article: http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/

If your console IDs are connected to different EA accounts or to an incorrect account, it is possible to have an EA Advisor transfer certain items for you. However, doing so can result in permanently losing data from your EA account, console account, or both. You can find more details on the risks of persona transfers here.

  • If you have multiple EA accounts with console IDs connected to them and you want the console IDs to be on the same EA account, an EA Advisor can move the console account for you*. You will need to verify ownership on all accounts involved.
    • Please note: moving a console ID will cause you to lose your game status and progress, items purchased and/or earned in your games, content that you have associated with one or both accounts, and access to certain online services for games. Your EA Advisor can tell you what you will lose based on your account information.
  • If you have multiple EA accounts with games or content on them but your console IDs are connected to just one of them, contact an EA Advisor. They can transfer your games and other content to the EA account that is connected to your console IDs.
    • Please note: Doing this may result in the loss of progress, saved data or stats from your games. This includes any content you have saved to the Origin Cloud, any multiplayer progression, and potentially offline save game progression.

*Note: EA Advisors cannot transfer your console ID to an EA Account that already has a console ID of the same type (Xbox LIVE gamertag or PlayStation online ID) attached to it.

 

However, if you already gotten in touch with an EA Advisor, and they were not able to assist, we can unfortunately not resolve the issue.


Thank you for your understanding,
Nils

Message 2 of 4 (55,952 Views)
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Re: unlink a EA account

★★★ Newbie
@FORDIE9 Please help me
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Re: unlink a EA account

Community Manager

Hey @cwalker06er I'm locking this thread as it is 4 years old.


If you are having an issue then please create a new thread with as much info as possible and we will help as best we can.

Darko

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