tiny living not working

[verheuvel_r]

I bought tiny living for Sims4 5 hours ago and i installed it and it wouldn't show up or work and when i uninstalled it and reinstalled it still nothing i do not know why it wont work at this point i just want a refund 

[puzzlezaddict]

@verheuvel_r  Are you running the Legacy Edition of Sims 4?  If so, that's why Tiny Living doesn't work: neither it nor Discover University runs at all in the LE.  (Future packs won't either.)  For a refund, you'll need to contact EA customer support.  Phone calls are unavailable right now, but live chat is open from 9 am to midnight UTC.

https://help.ea.com/en/contact-us/

I've heard that the lines are quite long right now though, so be prepared to wait or come back later.