the sims 4 doesn't do anything after i redeem my code [ Edited ]

[gloomycarrotkid]

so i went to origin and redeemed my code, next i was met with a pop up that said "confirm code activation" and the game won't download nor does it say i have anything in my game library. ive tried to redeem my code in other places and it says it's already been redeemed which is my i don't understand the issue. im getting extremely mad as this game was $40. help.

[yahel_1 · Accepted solution]

Hi @gloomycarrotkid

Log off Origin.

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Restart your machine.

Log on Origin.

NOTE if your issue persists you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.

Select SIMS 4 from the list.

Select a topic for the best results.

Scroll to the bottom and select Contact Us.

Select your platform and list a short description of your problem.

Select live chat or call me to request a call back from an advisor

-For Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom from the menu at the top of the screen.

- In most countries are available between 09:00-21:00 Monday-Saturday

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1 · Accepted solution]

Hi @gloomycarrotkid

Log off Origin.

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Restart your machine.

Log on Origin.

NOTE if your issue persists you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.

Select SIMS 4 from the list.

Select a topic for the best results.

Scroll to the bottom and select Contact Us.

Select your platform and list a short description of your problem.

Select live chat or call me to request a call back from an advisor

-For Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom from the menu at the top of the screen.

- In most countries are available between 09:00-21:00 Monday-Saturday

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en