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the new update wont let me play the sims 4

by Excraven
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the new update wont let me play the sims 4

★★ Newbie

when I opened origin it updated and when I opened game library I had no games when I had sims 4. I tried putting the redeem code in but instead, it said: code already redeemed... HELP MEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!! 

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Re: the new update wont let me play the sims 4

Community Manager (retired)

Hey @Excraven 

 

Could you make sure that you've logged into the same account on which the game was initially redeemed? Standard smile It's also worth making sure that there are no filters enabled in your game library.

 

If you're still unable to locate The Sims 4 in your library, please reach out to our live support at EA Help. Our game advisers should be able to assist you.

 

/Ataashi

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Re: the new update wont let me play the sims 4

Community Manager (retired)

Hey @Excraven 

 

Could you make sure that you've logged into the same account on which the game was initially redeemed? Standard smile It's also worth making sure that there are no filters enabled in your game library.

 

If you're still unable to locate The Sims 4 in your library, please reach out to our live support at EA Help. Our game advisers should be able to assist you.

 

/Ataashi

Message 2 of 2 (273 Views)
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