sdasadsa [ Edited ]

[FootballCR7JUVE]

Yesterday I was entitled to 5 redemptions on the web app and I only got 1, it is unfortunate that this happens. I've been to the chat and they say they don't have access to the history. The initiative to recover items is excellent but if they cannot have full access and help the players when there are mistakes, it is useless to have launched this. In 2 days, the players that I want to recover will expire and so I will be harmed.

[Edited by CM]

[EA_Darko · Accepted solution]

Hey @FootballCR7JUVE if our live support team are unable to assist then I'm sorry to say that there is nothing that we can do on AHQ to change this.

Darko

[EA_Darko · Accepted solution]

Hey @FootballCR7JUVE if our live support team are unable to assist then I'm sorry to say that there is nothing that we can do on AHQ to change this.

Darko

[FootballCR7JUVE]

it's a shame they can't solve the problem

[EA_Darko]

Hey @FootballCR7JUVE as I said in my previous post, this is something you will need to discuss with our live support.

Darko