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Re: report EA staff

by FruUtter
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Re: report EA staff

★★ Apprentice

Please quote where I asked to report an inapropriate message from an EA support rep. If you can't, please explain why you're suggesting solutions to issues I've never asked about.

Message 11 of 17 (370 Views)
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Re: report EA staff

★★ Apprentice

If anyone from EA 'support' could be bothered to respond, it'd be appreciated

Message 12 of 17 (329 Views)
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Re: report EA staff

★★★★ Novice
@EA_Blueberry Hi Blueberry. Thank you for this in-depth response. it's great to have a better understanding of community managers key tasks. You mention sending reports to studio teams as one of your key tasks. Can I ask what are the main studio teams you prepare reports for and what the main focus of your reports are on? I.e. do you send reports to dev teams, PR, technical help desk? Is it only software issues that are reported or do broader issues like forum abuse or service feedback get handled in these reports?
Message 13 of 17 (266 Views)
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Re: report EA staff

★★★★ Novice
Also, are these reports weekly, monthly, mid-year?
Message 14 of 17 (265 Views)
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Re: report EA staff

★★★ Guide

I'd also like an answer about who the reports are sent to, what team (exactly) handles it. I would also like to know if it gets sent to a call center based in the USA, or another country. And, why are paying customers being given scripted 'answers' that do not actually address their issues in any proper (professional) manner. 

Message 15 of 17 (183 Views)
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Re: report EA staff

Community Manager

@InfiniteVerve  @recoveraccount12 

My apologies for the delayed response, but due to confidentiality reasons we're not able to disclose details on whom these reports specifically go to, but rest assured the feedback here is reviewed by relevant game teams. Standard smile



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Message 16 of 17 (163 Views)
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Re: report EA staff

[ Edited ]
★★★★★ Novice

I too am interested in where and how I can report an EA-forum employee working on TheSims4 forum.

Message 17 of 17 (91 Views)
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