refund

[soyoungs0027]

Hi, I just placed an order on the wrong Origin account.  We did not realize we had two accounts - Soyoungs27 and Soyoungs0027.  I am wondering if I can get a refund on one of the accounts.  

Please let me know how to proceed.

Thanks,

Jodi Park

[Indys2nd · Accepted solution]

We are just a player helping player forum. For this, you need a game advisor. (If the game is part of the Great Game Guarantee, it won't be a problem.) 

Use this link for a live chat or a call me option. Scroll down for the live chat option: http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=Logging+in&category=technic...

[Indys2nd · Accepted solution]

We are just a player helping player forum. For this, you need a game advisor. (If the game is part of the Great Game Guarantee, it won't be a problem.) 

Use this link for a live chat or a call me option. Scroll down for the live chat option: http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=Logging+in&category=technic...

[EA_David]

@soyoungs0027 Hey, if you need to contact support please use the steps indy links.

However you might want to check this link first, in case you're eligible for the Great Game Guarantee refund: https://help.ea.com/nz/article/what-s-the-great-games-guarantee/

Thanks.