refund

[teh_honorabru_ai]

I bought Kingdom Come Deliverance: Royal Edition less than an hour ago, only to realize that my computer can't run it after launching it the first time. I uninstalled it and went to request a refund, only to be told that none of my games qualify for a refund. I know the site is experiencing "technical difficulties", but the no-exceptions 24 hour return policy has me worried. Am I just out $40?

[MichaelDK]

everything about get refund on games.
https://help.ea.com/en/help/account/returns-and-cancellations/

if you need more help, Contact support,
https://help.ea.com/en/

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub

[EA_Darko]

Hey @teh_honorabru_ai it is not possible to refund some third party titles. 

WHICH THIRD-PARTY GAMES CAN I RETURN?

The following third-party games are eligible for a refund through the Great Game Guarantee:

• Blackguards
• Bound by Flame
• Final Fantasy XV
• Goodbye Deponia
• Tomb Raider I + II + III BUNDLE
• Tomb Raider: The Angel of Darkness
• Tomb Raider IV + V Bundle
• Wasteland™ 2
• Giana Sisters: Twisted Dreams

Downloadable content (DLC) and other third-party games purchased on Origin are not eligible for the Great Game Guarantee. This is a guarantee for full game (or "base game") downloads published by EA, including full game pre-orders and most full games on promotional discount.

Darko