refund issues

[mastermoll]

Hi

like some people i had some issues with refunding Battlefield 1

unfortunately i regretted buying bf1 for pc, and want to buy for xbox instead.

so i pressed the refund button but then i kind a froze at a screen with a spinning loading symbol for a long time.

i had to close the window fionally, and now it says under my orders that i have requested for a refund.

i am positive that it was before the 24 hour limit.

will it be accepted with time if i wait? or did something go wrong?

Regards

Søren

[EA_Kristi]

@mastermoll 

Please contact an Advisor and they can check the status of the order/refund:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next' 
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!

- Kristi