November 2014
My grandma got me the sims 4 and on her bank account it says recurring payment on the sims 4 and we have try to contact you and we can't because your contact me or us is not working at all.
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January 2016
@jbeniwitko Yes, that is also the case with DLC. The payment show as re-occurring on your bank statement, but it is not. Generally any purchase you make through Origin is one off unless it states it is a subscription before making a purchase.
Let us know if you have any further questions!
November 2014
What exactly is going wrong when you try to use the contact options?
Also the purchase for the game may show as a reoccurring purchase in some cases, but it is not. If you purchased Sims 4 then you will only be charged once.
January 2016
Is this also an issue when buying DLC? when looking at it it says reoccurring purchase
January 2016
@jbeniwitko Yes, that is also the case with DLC. The payment show as re-occurring on your bank statement, but it is not. Generally any purchase you make through Origin is one off unless it states it is a subscription before making a purchase.
Let us know if you have any further questions!
January 2018
May 2018 - last edited May 2018
Thanks, my mother was quite worried and can't stand customer service, so these answers are helpful.
December 2019
I too saw this reoccurring charge in November after I was given Sims 4 university. My aunt was charged again for Sims 4 university, with it being Christmas today I can’t get a hold of anyone to fix this problem but I am very upset because my aunt is the one who purchased the Expansion pack for me and informed me she was charged again. So this is the second charge of $40 please help
April 2020
I purchased battlefront 2 the other day and it says reacurring purchase on my card why is that? Is it actually gonna take out more?
April 2020
Hey @eXDeeMythic I'm locking this thread because it is quite old.
If you purchased the game then you will not be charged again.
Darko