Help us improve Answers HQ! Take Survey No, Thanks

recurring payments

by 1234161819
Reply

Original Post

Highlighted
Accepted Solution

recurring payments

★★★★ Novice

My grandma got me the sims 4 and on her bank account it says recurring payment on the sims 4 and we have try to contact you and we can't because your contact me or us is not working at all.

Message 1 of 6 (6,101 Views)

Accepted Solution

Re: recurring payments

EA Staff

@jbeniwitko Yes, that is also the case with DLC. The payment show as re-occurring on your bank statement, but it is not. Generally any purchase you make through Origin is one off unless it states it is a subscription before making a purchase.

 

Let us know if you have any further questions!

View in thread

Message 4 of 6 (7,135 Views)

All Replies

Re: recurring payments

EA Staff

What exactly is going wrong when you try to use the contact options?

 

Also the purchase for the game may show as a reoccurring purchase in some cases, but it is not. If you purchased Sims 4 then you will only be charged once.

Message 2 of 6 (6,091 Views)

Re: recurring payments

★★★★ Newbie

Is this also an issue when buying DLC? when looking at it it says reoccurring purchase

 

Message 3 of 6 (5,483 Views)

Re: recurring payments

EA Staff

@jbeniwitko Yes, that is also the case with DLC. The payment show as re-occurring on your bank statement, but it is not. Generally any purchase you make through Origin is one off unless it states it is a subscription before making a purchase.

 

Let us know if you have any further questions!

Message 4 of 6 (7,136 Views)

Re: recurring payments

★★★★ Newbie
Hi this is going on for me and it says recurring payment however it is also charging me 100 dollars when the DLCs are supposed to charge me only 40 dollars. Is this just part of this problem?
Message 5 of 6 (3,186 Views)

Re: recurring payments

[ Edited ]
★★★ Newbie

Thanks, my mother was quite worried and can't stand customer service, so these answers are helpful.

Message 6 of 6 (2,629 Views)

ea-promo

Do you need to talk to us?

We’re here to help! Here’s how to get in touch with an EA Advisor.

I need to contact EA

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help