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Re: "This account is invalid. Please visit help.EA.com for more information

by gropitzza
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Original Post

"This account is invalid. Please visit help.EA.com for more information."

★★★★ Newbie

Every EA game I try and play on my PS4 it says that my EA account is invalid. I can log onto my EA account online and its looks like everything is working.

Message 1 of 5 (5,611 Views)

Re: "This account is invalid. Please visit help.EA.com for more information

EA Staff

@slamminsammy94 Please contact an Advisor and they can check what is going on with your account:

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 2 of 5 (5,595 Views)

Re: "This account is invalid. Please visit help.EA.com for more information

★★★★ Newbie
been on hold for 3 hours * what a joke
Message 3 of 5 (2,370 Views)
Highlighted

Re: "This account is invalid. Please visit help.EA.com for more information

★★★★ Newbie

I was being on hold for 2h 20 min

Message 4 of 5 (382 Views)
0

Re: "This account is invalid. Please visit help.EA.com for more information

Community Manager

Hey all, I'm locking this thread as it is quite a few years old at this stage.

 

If you need to speak with our live support then you can contact our them at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 5 of 5 (363 Views)
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