July 2015 - last edited July 2015 by EA_Nils
It's been a few months since i last logged into my origin account. I recently logged yesterday for the first time in months. Origin had to update and Bf4 had an update. Orgin starts properly. but 2 minutes later i get a origin crash report each time. can someone help me make sense of this, because i have no clue whats going on. this is the client log from beginning to end when i start... l've never had a problem before. i have uninstalled it and installed origin. i have even re-installed a fresh copy of windows and still nothing. i get the same error i was getting before... Please someone help me
0 Jul 20 15:20:22.011 Event Origin::Services::Logger::Init 2848 Logfile: C:\ProgramData\Origin/Logs/Client_Log 1 Jul 20 15:20:22.011 Event Origin::Services::Logger::Init 2848 Local time: Mon Jul 20 17:20:22 2015 2 Jul 20 15:20:22.011 Event Origin::Services::LogService::init 2848 Version: 9.6.1.5336 3 Jul 20 15:20:22.011 Event Origin::Services::LoggerFilter::DumpCommandLineToLog 2848 Cmdline Param: /downloadConfigSuccess:191 Cmdline Param: 4 Jul 20 15:20:22.021 Event Origin::Services::Connection::ConnectionStatesService::ConnectionStatesService 2848 connecting global connectionStateChanged **5 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key SubscriptionStoreURL **6 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StoreOrderHistoryURLV2 **7 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StoreSecurityURL **8 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key AccountSubscriptionURL **9 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StorePrivacyURL **10 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StorePaymentAndShippingURL **11 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StoreRedemptionURL 12 Jul 20 15:20:22.806 Event Origin::Engine::CloudSaves::init 2848 Cloud save setup 13 Jul 20 15:20:22.816 Event Origin::Client::PendingActionFlow::create 2848 create PendingActionFlow 14 Jul 20 15:20:22.816 Event Origin::Client::CommandFlow::create 2848 create CommandFlow 15 Jul 20 15:20:22.816 Event OriginApplication::OriginApplication 2848 Common controls setup 16 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Environment: production 17 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 LSX thread starting 18 Jul 20 15:20:22.836 Event OriginApplication::startLSXThread 2848 Start 19 Jul 20 15:20:22.836 Event OriginApplication::startLSXThread 2848 Done 20 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Login setup 21 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started XMPP Service area 22 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Announce presence 23 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started Utility Service area 24 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Read settings file 25 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started SDK Service area 26 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Social slot setup 27 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started SDK Commerce Service area 28 Jul 20 15:20:22.836 Event Origin::Downloader::DynamicDownloadController::DynamicDownloadController 5764 [DDC] Controller created. 29 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started SDK Progressive Installation Service area 30 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 LSX workers started 31 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 All service areas have completed startup 32 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Show limited user warning 33 Jul 20 15:20:22.836 Event EnvUtils::GetIsProcessElevated 2848 Detected User is running elevated. 34 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry() 35 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry() **36 Jul 20 15:20:23.886 Error OriginApplication::OriginApplication 2848 Origin is running in compatibility mode. 37 Jul 20 15:20:23.886 Event OriginApplication::OriginApplication 2848 Done 38 Jul 20 15:20:23.893 Event Origin::Client::MainFlow::create 2848 create MainFlow 39 Jul 20 15:20:23.893 Event Origin::Client::MainFlow::MainFlow 2848 construct MainFlow 40 Jul 20 15:20:23.893 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Testing for existence of path: C:\ProgramData\Origin 41 Jul 20 15:20:23.893 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Path: [C:\ProgramData\Origin] already exists. 42 Jul 20 15:20:23.893 Event Origin::Engine::Backup::GuardFile::exists 2848 [information] Testing for file existence: C:\ProgramData\Origin\.guardfile 43 Jul 20 15:20:23.894 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Testing for existence of path: C:\ProgramData\Origin 44 Jul 20 15:20:23.894 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Path: [C:\ProgramData\Origin] already exists. 45 Jul 20 15:20:23.894 Event Origin::Engine::Backup::GuardFile::open 2848 [-----] Created guard file: C:\ProgramData\Origin\.guardfile 46 Jul 20 15:20:23.894 Event Origin::Client::MainFlow::testPrematureTermination 2848 [-----] Guard file for application generated. 47 Jul 20 15:20:23.894 Event Origin::Client::MainFlow::startRTPFlow 2848 start RtP flow 48 Jul 20 15:20:23.894 Action Origin::Client::FeatureCalloutController::FeatureCalloutController 2848 Creating feature callout controller 49 Jul 20 15:20:23.894 Event OriginApplication::performPostConstructionInitialization 2848 Proceed with login flow 50 Jul 20 15:20:23.894 Event Origin::Client::MainFlow::startLoginFlow 2848 Initial login msg: 51 Jul 20 15:20:23.923 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2848 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin 52 Jul 20 15:20:23.923 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2848 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin 53 Jul 20 15:20:23.924 Event Origin::Client::LoginViewController::loginUrl 2848 LoginViewController: loginUrl - getOfflineUrl=false global connection state =true 54 Jul 20 15:20:23.924 Event Origin::Client::LoginViewController::loginUrl 2848 Logging in online 55 Jul 20 15:20:23.924 Event Origin::Client::LoginViewController::loadLoginPage 2848 loadLoginPage[https://accounts.ea.com/connect/auth] 56 Jul 20 15:20:23.926 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2848 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin 57 Jul 20 15:20:23.930 Event Origin::Client::LoginViewController::show 2848 Show login window 58 Jul 20 15:20:24.203 Event OriginApplication::onGeoCountryResponse 2848 Country code:IT 59 Jul 20 15:20:26.449 Event Origin::Client::LoginViewController::onUrlChanged 2848 onUrlChanged: url = [https://signin.ea.com/p/pc/login] 60 Jul 20 15:20:34.476 Event Origin::Client::LoginViewController::onUrlChanged 2848 onUrlChanged: url = [https://signin.ea.com/p/pc/login] 61 Jul 20 15:20:34.803 Event Origin::Client::LoginViewController::onUrlChanged 2848 onUrlChanged: url = [qrc:///html/login_successful.html] 62 Jul 20 15:20:34.805 Event Origin::Client::AuthenticationJsHelper::onLoginSuccess 2848 Successfully logged in: ONLINE 63 Jul 20 15:20:34.816 Event Origin::Services::Session::LoginRegistrationSession::extractCid 2848 Logging in as invisible? = false 64 Jul 20 15:20:34.816 Event Origin::Services::Session::LoginRegistrationSession::retrieveTokens 2848 Initial token retrieval 65 Jul 20 15:20:38.995 Event Origin::Services::Session::storeOfflineLoginInfo 2848 storeOfflineLoginInfo : Opened successfully: 66 Jul 20 15:20:40.133 Event Origin::Engine::HookWin32 2848 Hooking IGO. 67 Jul 20 15:20:40.134 Event Origin::Engine::HookWin32 2848 Successfully hooked IGO. 68 Jul 20 15:20:40.157 Event OriginApplication::printUserSettings 2848 DownloadInPlaceDir: E:\Origin Games\ 69 Jul 20 15:20:40.157 Event OriginApplication::printUserSettings 2848 CacheDir: C:\ProgramData\Origin\DownloadCache 70 Jul 20 15:20:40.168 Event Origin::Client::LoginFlow::onUserLoggedIn 2848 Session ID; {0ce0743b-0a63-47f3-b5a4-4b1bd6d0f667} 71 Jul 20 15:20:40.171 Event Origin::Client::MainFlow::onLoginFlowFinished 2848 onLoginFlowFinished 72 Jul 20 15:20:40.178 Event Origin::Client::LoginViewController::closeLoginWindow 2848 Closing login window. 73 Jul 20 15:20:41.616 Event Origin::Services::Connection::ConnectionStatesService::onUserOnlineAllChecksCompleted 2848 onUserOnlineAllChecksCompleted: true 74 Jul 20 15:20:41.617 Event Origin::Chat::Connection::doConnection 2848 attempting connection to chat server 75 Jul 20 15:20:41.707 Event Origin::Engine::UpdateController::checkForUpdate 2848 [Origin Autoupdater] Checking for update **76 Jul 20 15:20:41.730 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2848 No software control dates found for supported platform MAC for offer [OFB-EAST:63481] 77 Jul 20 15:20:41.732 Event Origin::Engine::Content::BaseGamesController::onEntitlementsInitialized 2336 NucleusEntitlementController is initialized, processing base games... 78 Jul 20 15:20:41.732 Action Origin::Client::NetPromoterViewController::okToShow 2848 Not showing - Origin installed today 79 Jul 20 15:20:41.736 Event Origin::Downloader::ContentInstallFlowDiP::validateInstallManifest 2336 Repairing install manifest for OFB-EAST:109546867. Install flow was interrupted during install state kTransferring. Previous state was kPaused **80 Jul 20 15:20:41.745 Warning Origin::Services::Publishing::ConversionUtil::ConvertGameDistributionSubType 2336 For offer [OFB-EAST:50500] found unexpected gameDistributionSubTypeValue [Free2Play] defaulting to ItemSubTypeNormalGame. 81 Jul 20 15:20:41.755 Event Origin::Engine::Content::BaseGamesController::checkInitializationComplete 2336 Initialized base games controllers, processing catalog suppressions. 82 Jul 20 15:20:41.836 Event JingleClient::OnStateChange 84 Jingle received state opening 83 Jul 20 15:20:42.032 Event JingleClient::OnStateChange 84 Jingle received state closed for stream error 84 Jul 20 15:20:42.755 Event Origin::Services::ServerUserSettings::ServerUserSettingsQuery::onPrivacySettingsRequestSuccess 5260 Received hidden games: 1.0|OFB-EAST:41420;OFB-EAST:50500;OFB-EAST:55701;OFB-EAST:109549069;OFB-EAST:48217 85 Jul 20 15:20:42.794 Event Origin::Engine::IGOController::signalIGO 2848 SDK Signal: Local\IGO_LOADED_BY_THE_SDK0 86 Jul 20 15:20:42.847 Event Origin::Chat::Connection::doConnection 2848 attempting connection to chat server 87 Jul 20 15:20:43.092 Event Origin::Services::AchievementShareServiceResponses::parseSuccessBody 2848 RECEIVED payload does not contain shareXXXXXXXXXXXX - adding it for completion: { "pidPrivacySettings" : { "facebookDiscoverable" : "NO_ONE", "psnIdDiscoverable" : "NO_ONE", "xboxTagDiscoverable" : "EVERYONE", "showRealName" : "EVERYONE" } } 88 Jul 20 15:20:43.373 Event JingleClient::OnStateChange 2044 Jingle received state opening **89 Jul 20 15:20:44.407 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:60171] **90 Jul 20 15:20:44.417 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109548682] **91 Jul 20 15:20:44.431 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [Origin.OFR.50.0000142] **92 Jul 20 15:20:44.522 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550409] **93 Jul 20 15:20:44.529 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [Origin.OFR.50.0000326] **94 Jul 20 15:20:44.532 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550401] **95 Jul 20 15:20:44.537 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550403] **96 Jul 20 15:20:44.539 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550406] **97 Jul 20 15:20:44.630 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550417] 98 Jul 20 15:20:44.697 Event Origin::Services::OnTheHousePromoServiceResponse::onFinished 2848 OnTheHousePromoServiceResponse 200 99 Jul 20 15:20:44.704 Action Origin::Client::ClientViewController::showGroupChatCallout 2848 Feature Callout: SocialUserArea - Shown **100 Jul 20 15:20:44.725 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548806/en_US?country=IT&batchTime=1372099684 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [YV0I/gu26rjPT4MD3KC2wPLaure1QeNxp34lWb6rUYs=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **101 Jul 20 15:20:44.725 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127207395","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548806"}}] **102 Jul 20 15:20:44.725 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548806, confidential=true **103 Jul 20 15:20:44.747 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548808/en_US?country=IT&batchTime=1369351082 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [nGB9OIrX1gdkBqt3zY6qpTO4k0/oxfNj0UBFy/11xbM=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **104 Jul 20 15:20:44.747 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127139130","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548808"}}] **105 Jul 20 15:20:44.748 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548808, confidential=true **106 Jul 20 15:20:44.748 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548810/en_US?country=IT&batchTime=1370540764 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **107 Jul 20 15:20:44.748 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127138190","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548810"}}] **108 Jul 20 15:20:44.748 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548810, confidential=true **109 Jul 20 15:20:44.820 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548811/en_US?country=IT&batchTime=1370467646 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **110 Jul 20 15:20:44.820 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127203728","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548811"}}] **111 Jul 20 15:20:44.820 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548811, confidential=true **112 Jul 20 15:20:44.857 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548812/en_US?country=IT&batchTime=1369352270 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [kfD8os4+9Q2OxswPMBMsUD+T15MYPFtTrszKkLANpI4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **113 Jul 20 15:20:44.857 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127204404","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548812"}}] **114 Jul 20 15:20:44.857 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548812, confidential=true **115 Jul 20 15:20:44.885 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548813/en_US?country=IT&batchTime=1369349821 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [TyQmU/zAVhRxrBbfSDIZvggM4O47wg1ocygtgfdtuy4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **116 Jul 20 15:20:44.885 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127206267","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548813"}}] **117 Jul 20 15:20:44.885 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548813, confidential=true **118 Jul 20 15:20:45.088 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548814/en_US?country=IT&batchTime=1372099944 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [3IsVPe6cmlK3HNsHtN3aPcPzHx/TlbnNb2RqNY9WB3o=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **119 Jul 20 15:20:45.088 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127272868","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548814"}}] **120 Jul 20 15:20:45.088 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548814, confidential=true **121 Jul 20 15:20:45.611 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A63481/en_US?country=IT&batchTime=1369178862 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [oPb6flAe8c/9eiWfdlNV9q/cnalVs0XTBkOSIBcEsRU=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **122 Jul 20 15:20:45.611 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127270400","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:63481"}}] 123 Jul 20 15:20:46.074 Event JingleClient::OnStateChange 2044 Jingle received state open 124 Jul 20 15:20:46.074 Event JingleClient::RequestBlockList 2848 Jingle requesting block list 125 Jul 20 15:20:47.095 Event RosterHandler::ContactsAdded 2044 Jingle contact added to roster **126 Jul 20 15:20:47.241 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:63481] 127 Jul 20 15:20:47.263 Event Origin::Engine::Content::ContentController::collectAutoPatchInstalledContent 2848 Getting auto_patch flag = false 128 Jul 20 15:20:47.264 Event Origin::Engine::Content::LocalContent::installInProgressQueued 2848 installInProgressQueued checking: -1 129 Jul 20 15:20:47.264 Event Origin::Engine::Content::ContentController::processDownloaderAutostartItems 2848 No pending autopatching/autostart 130 Jul 20 15:20:47.264 Event Origin::Engine::Content::ContentOperationQueueController::buildInitialQueue 2848 buildInitialQueue called 131 Jul 20 15:20:47.264 Event Origin::Engine::Content::ContentOperationQueueController::postFullRefresh 2848 postFullRefresh called - head item started 132 Jul 20 15:20:47.264 Event Origin::Downloader::ContentInstallFlowDiP::startTransferFromQueue 2224 Start transferring off queue for OFB-EAST:109546867 133 Jul 20 15:20:47.264 Event Origin::Escalation::IEscalationClient::quickEscalate 2224 Elevation requested. UAC Reason: IContentInstallFlow escalationServiceEnabled (OFB-EAST:109546867) **134 Jul 20 15:20:47.264 Error Origin::Escalation::IPCClient::sendMessage 2224 Connection to escalation service failed. Qt LocalSocketError: 2 135 Jul 20 15:20:47.265 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Starting OriginClientService D:\Programs\Origin\OriginClientService.exe 136 Jul 20 15:20:47.265 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Attempting to start Origin Client Service as a system service... 137 Jul 20 15:20:47.265 Event Origin::Escalation::StartOriginService 2224 Service is currently stopped. **138 Jul 20 15:20:47.265 Error Origin::Escalation::StartOriginService 2224 Unable to start service.2 **139 Jul 20 15:20:47.266 Error Origin::Escalation::ExecuteProcessTask::run 5780 Couldn't split environment key/value pair from: **140 Jul 20 15:20:47.272 Error Origin::Escalation::IPCClient::sendMessage 2224 Connection to escalation service failed. Qt LocalSocketError: 2 141 Jul 20 15:20:47.351 Event JingleClient::OnBlockListReceived 2044 Jingle received block list 142 Jul 20 15:20:47.666 Event RosterHandler::IncomingPresenceChanged 2044 Jingle contact presence changed **143 Jul 20 15:20:48.681 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548813/en_US?country=IT&batchTime=1369349821 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [TyQmU/zAVhRxrBbfSDIZvggM4O47wg1ocygtgfdtuy4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **144 Jul 20 15:20:48.682 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127206267","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548813"}}] **145 Jul 20 15:20:48.682 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548813, confidential=true **146 Jul 20 15:20:48.701 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548814/en_US?country=IT&batchTime=1372099944 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [3IsVPe6cmlK3HNsHtN3aPcPzHx/TlbnNb2RqNY9WB3o=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **147 Jul 20 15:20:48.701 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127272868","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548814"}}] **148 Jul 20 15:20:48.702 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548814, confidential=true **149 Jul 20 15:20:48.725 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548806/en_US?country=IT&batchTime=1372099684 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [YV0I/gu26rjPT4MD3KC2wPLaure1QeNxp34lWb6rUYs=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **150 Jul 20 15:20:48.726 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127207395","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548806"}}] **151 Jul 20 15:20:48.726 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548806, confidential=true **152 Jul 20 15:20:48.746 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548808/en_US?country=IT&batchTime=1369351082 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [nGB9OIrX1gdkBqt3zY6qpTO4k0/oxfNj0UBFy/11xbM=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **153 Jul 20 15:20:48.746 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127139130","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548808"}}] **154 Jul 20 15:20:48.746 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548808, confidential=true **155 Jul 20 15:20:48.774 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548810/en_US?country=IT&batchTime=1370540764 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **156 Jul 20 15:20:48.774 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127138190","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548810"}}] **157 Jul 20 15:20:48.774 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548810, confidential=true **158 Jul 20 15:20:48.798 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548811/en_US?country=IT&batchTime=1370467646 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **159 Jul 20 15:20:48.798 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127203728","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548811"}}] **160 Jul 20 15:20:48.798 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548811, confidential=true **161 Jul 20 15:20:48.908 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548812/en_US?country=IT&batchTime=1369352270 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [kfD8os4+9Q2OxswPMBMsUD+T15MYPFtTrszKkLANpI4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX **162 Jul 20 15:20:48.908 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127204404","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548812"}}] **163 Jul 20 15:20:48.908 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548812, confidential=true 164 Jul 20 15:20:49.273 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Attempting to ping Escalation Service...attempts left:9 165 Jul 20 15:20:49.308 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Starting OriginClientService result: true, timer = 2043 166 Jul 20 15:20:49.309 Event Origin::Escalation::IEscalationClient::quickEscalate 2224 Elevation successful. UAC Reason: IContentInstallFlow escalationServiceEnabled (OFB-EAST:109546867) 167 Jul 20 15:20:49.310 Event Origin::Downloader::ContentInstallFlowDiP::resume 2224 Resume install flow for Battlefield 4™, ctid: OFB-EAST:109546867 with Job ID: {5ef65f1c-3c82-42cf-a407-2d6a69819c89} 168 Jul 20 15:20:49.310 Event Origin::Downloader::IContentInstallFlow::onStateChange 2224 Transitioning from install state kPaused to install state kResuming. Content = OFB-EAST:109546867 169 Jul 20 15:20:49.315 Event Origin::Downloader::ContentProtocolPackage::SetUpdateFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting update flag to false 170 Jul 20 15:20:49.315 Event Origin::Downloader::ContentProtocolPackage::SetRepairFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting repair flag to false 171 Jul 20 15:20:49.315 Event Origin::Downloader::ContentProtocolPackage::SetSafeCancelFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting safe cancel flag to true 172 Jul 20 15:20:50.435 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolUnknown to ContentProtocolInitializing 173 Jul 20 15:20:50.435 Event Origin::Downloader::ContentProtocolPackage::Initialize 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Initialize( http://origin-a.akamaihd.net/eamaster/s/shift/battlefield/battlefield_4_year_2_/patch_-_ww/battlefield_4_year_2_pcpatch__wwproduction_47__battlefield4_patch_pc_ww_162016e4225b353bf04d768f72ee71a69eeb3f.zip?sauth=14374...be065 ) 174 Jul 20 15:20:50.488 Event Origin::Downloader::DownloadSession::initialize 3740 Host IP: 5.178.42.145 175 Jul 20 15:20:50.633 Event Origin::Downloader::DownloadSession::getContentLength 2428 Server Responded with Content-Range: "bytes 0-0/28422905683" 176 Jul 20 15:20:50.633 Event Origin::Downloader::ContentProtocolPackage::onDownloadSessionInitialized 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Download Session intialized; Content Length: 28422905683 177 Jul 20 15:20:50.633 Event Origin::Downloader::CRCMapFactory::getCRCMap 3740 CRC Map created for : C:\ProgramData\Origin\LocalContent\Battlefield 4\map.crc Ref Count: 1 178 Jul 20 15:20:50.634 Event Origin::Downloader::ContentProtocolPackage::InitializeConnected 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Reading central directory from data source. 179 Jul 20 15:20:50.643 Event Origin::Downloader::DownloadRateLimiter::getIdealBps 2428 [Download Rate Limiter] New desired MBPS: UNLIMITED 180 Jul 20 15:20:51.028 Event Origin::Downloader::PackageFile::SaveManifest 3740 Save manifest "C:/ProgramData/Origin/LocalContent/Battlefield 4/OFB-EAST109546867.pkg" succeeded. 181 Jul 20 15:20:51.039 Event Origin::Downloader::ContentProtocolPackage::ProcessCRCMap 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Verifying CRC Map... 182 Jul 20 15:20:51.053 Event Origin::Downloader::TransferStats::logStats 2112 [4204682937] CRC Map 100% Complete | Session Bytes: 30102.13 MB | Session Time: 00:00 | Session Speed: 1308.38 MB/sec 183 Jul 20 15:20:51.053 Event Origin::Downloader::ContentProtocolPackage::InitializeVerified 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]CRC Calculation Complete. 184 Jul 20 15:20:51.053 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolInitializing to ContentProtocolInitialized 185 Jul 20 15:20:51.053 Event Origin::Downloader::ContentProtocolPackage::InitializeEnd 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Initialization complete. 186 Jul 20 15:20:51.053 Event Origin::Downloader::ContentProtocolPackage::GetSingleFile 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]GetSingleFile( archivePath: __Installer\installerdata.xml , diskPath: C:\Users\XXXXXXXX\AppData\Local\Temp\man_OFB_EAST_109546867_8f1946.tmp ) 187 Jul 20 15:20:51.136 Event Origin::Downloader::ContentProtocolPackage::SetExcludes 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting Excludes 188 Jul 20 15:20:51.145 Event Origin::Downloader::ContentProtocolPackage::SetDifferentialFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting differential update flag to true 189 Jul 20 15:20:51.145 Event Origin::Downloader::ContentProtocolPackage::SetDiffExcludes 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting Diff Excludes 190 Jul 20 15:20:51.145 Event Origin::Downloader::ContentInstallFlowDiP::onProcessExclusionsAndDeletes 2224 Processing content OFB-EAST:109546867 as a normal DiP download. (Clearing any DDC state, if it exists) 191 Jul 20 15:20:51.145 Event Origin::Downloader::DynamicDownloadController::IsProgressiveInstallationAvailable 2224 [DDC][ID=OFB-EAST:109546867] Is PI available? 192 Jul 20 15:20:51.145 Event Origin::Downloader::DynamicDownloadControllerData::GetInstanceDataForOffer 2224 [DDC] Unable to find instance data for offerId = OFB-EAST:109546867 193 Jul 20 15:20:51.145 Event Origin::Downloader::DynamicDownloadControllerData::LoadInstanceData 2224 [DDC] LoadInstanceData - Trying to load cache data for offer: OFB-EAST:109546867 **194 Jul 20 15:20:51.146 Warning Origin::Downloader::DynamicDownloadControllerData::LoadInstanceData 2224 [DDC] LoadInstanceData - Cache data does not exist for offer: OFB-EAST:109546867 at: C:/ProgramData/Origin/LocalContent/Battlefield 4/OFB-EAST109546867.ddc 195 Jul 20 15:20:51.146 Event Origin::Downloader::DynamicDownloadController::IsProgressiveInstallationAvailable 2224 [DDC] Unable to find matching offer Id, PI unavailable. 196 Jul 20 15:20:51.146 Event Origin::Downloader::ContentProtocolPackage::Resume 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Resume() 197 Jul 20 15:20:51.146 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolInitialized to ContentProtocolResuming 198 Jul 20 15:20:51.146 Event Origin::Escalation::IEscalationClient::quickEscalate 3740 Elevation requested. UAC Reason: CreateDirectoryAllAccess (E:\Origin Games\Battlefield 4\) 199 Jul 20 15:20:51.165 Event Origin::Escalation::IEscalationClient::quickEscalate 3740 Elevation successful. UAC Reason: CreateDirectoryAllAccess (E:\Origin Games\Battlefield 4\) 200 Jul 20 15:20:51.217 Event Origin::Downloader::ContentProtocolPackage::ComputeDownloadJobSizeBegin 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Computing download job size. 201 Jul 20 15:20:51.230 Event Origin::Downloader::ContentProtocolPackage::ComputeDownloadJobSizeEnd 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Computed Download Job Size: 29739492879 202 Jul 20 15:20:51.245 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolResuming to ContentProtocolRunning 203 Jul 20 15:20:51.245 Event Origin::Downloader::IContentInstallFlow::onStateChange 2224 Transitioning from install state kResuming to install state kTransferring. Content = OFB-EAST:109546867 204 Jul 20 15:20:51.247 Event Origin::Downloader::ContentProtocolPackage::SetSafeCancelFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting safe cancel flag to false **205 Jul 20 15:20:51.435 Warning Origin::Downloader::UnpackStreamFile::tryResume 3740 A decompressor should exist but didn't. Redownloading: E:\Origin Games\Battlefield 4\Update\Patch\Data\Win32\XP1Vehicles.sb **206 Jul 20 15:20:51.435 Error Origin::Downloader::UnpackStreamFile::ClobberFiles 3740 Deleting: E:\Origin Games\Battlefield 4\Update\Patch\Data\Win32\XP1Vehicles.sb 207 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Total requests: 148 208 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting required groups. 209 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Priority Group #0 - Submitting: 148 210 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting recommended groups. 211 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting low groups. 212 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting demand_only groups. 213 Jul 20 15:24:02.734 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Crash handler called 214 Jul 20 15:24:02.734 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Crash Code: 1f74 215 Jul 20 15:24:02.788 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Encoded report length: 506188 bytes 216 Jul 20 15:24:03.800 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Wrote temporary crash data to C:/Users/XXXXXXXX/AppData/Local/Temp/Origin.Hp2820 217 Jul 20 15:24:03.800 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Launching crash helper: D:\Programs\Origin\OriginCrashReporter.exe
July 2015 - last edited July 2015 by EA_Nils
July 2015 - last edited July 2015
@RogueJerk Hi,
This particular scenario you are describing is kind of unique, given some of the steps you have already attempted. Please bear with me while I try to suggest a couple of things that might resolve this. I will put them in spoilers to keep the readability of the thread intact. Feel free to correct me or add any additional details if any assumptions are wrong.
Before we kick off however, I will ask that you assist us in gathering as much data as possible, so we can compare 'before' and 'after' as needed.
We would normally skip this but in this case it is crucial as we want to capture your 'before fix' state in case we manage to resolve this issue. Once resolved, we may ask for some of this data again, just to compare so we can learn from them with the goal of preventing this from happening again to you or anyone else in the future.
Please create an Origin Error Report and post its ID in here as highlighted in red below.
You will see three screens as shown below.
With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.
C:/Users/XXXXXXXX/AppData/Local/Temp/Origin.Hp2820
C:/Users/XXXXXXXX/AppData/Local/Temp/Origin.Hp5528
Alright, so much for capturing all the info we have. Now let's see whether we can resolve these issues given the information we have so far.
When you reinstalled Windows, I assume you just did so on your C partition, not touching any of data on your other partitions (e.g. your game installation folder, which appears to be on your E partition). So let's try cleaning up the game installation next.
Let me know how you get on, and as I said earlier feel free to ask for further details if anything is unclear.
Cheers,
Nils