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"Origin has encountered a serious problem and must close" help please

by RogueJerk
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Original Post

"Origin has encountered a serious problem and must close" help please

[ Edited ]
★ Novice

It's been a few months since i last logged into my origin account. I recently logged yesterday for the first time in months. Origin had to update and Bf4 had an update. Orgin starts properly. but 2 minutes later i get a origin crash report each time. can someone help me make sense of this, because i have no clue whats going on. this is the client log from beginning to end when i start... l've never had a problem before. i have uninstalled it and installed origin. i have even re-installed a fresh copy of windows and still nothing. i get the same error i was getting before... Please someone help me

Spoiler


0 Jul 20 15:20:22.011 Event Origin::Services::Logger::Init 2848 Logfile: C:\ProgramData\Origin/Logs/Client_Log
1 Jul 20 15:20:22.011 Event Origin::Services::Logger::Init 2848 Local time: Mon Jul 20 17:20:22 2015
2 Jul 20 15:20:22.011 Event Origin::Services::LogService::init 2848 Version: 9.6.1.5336
3 Jul 20 15:20:22.011 Event Origin::Services::LoggerFilter::DumpCommandLineToLog 2848 Cmdline Param: /downloadConfigSuccess:191 Cmdline Param:
4 Jul 20 15:20:22.021 Event Origin::Services::Connection::ConnectionStatesService::ConnectionStatesService 2848 connecting global connectionStateChanged
**5 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key SubscriptionStoreURL
**6 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StoreOrderHistoryURLV2
**7 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StoreSecurityURL
**8 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key AccountSubscriptionURL
**9 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StorePrivacyURL
**10 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StorePaymentAndShippingURL
**11 Jul 20 15:20:22.046 Error Origin::Services::OriginConfigService::parseConfiguration 2848 Configuration contains an unrecognized key StoreRedemptionURL
12 Jul 20 15:20:22.806 Event Origin::Engine::CloudSaves::init 2848 Cloud save setup
13 Jul 20 15:20:22.816 Event Origin::Client::PendingActionFlow::create 2848 create PendingActionFlow
14 Jul 20 15:20:22.816 Event Origin::Client::CommandFlow::create 2848 create CommandFlow
15 Jul 20 15:20:22.816 Event OriginApplication::OriginApplication 2848 Common controls setup
16 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Environment: production
17 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 LSX thread starting
18 Jul 20 15:20:22.836 Event OriginApplication::startLSXThread 2848 Start
19 Jul 20 15:20:22.836 Event OriginApplication::startLSXThread 2848 Done
20 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Login setup
21 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started XMPP Service area
22 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Announce presence
23 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started Utility Service area
24 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Read settings file
25 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started SDK Service area
26 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Social slot setup
27 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started SDK Commerce Service area
28 Jul 20 15:20:22.836 Event Origin::Downloader::DynamicDownloadController::DynamicDownloadController 5764 [DDC] Controller created.
29 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 Started SDK Progressive Installation Service area
30 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 LSX workers started
31 Jul 20 15:20:22.836 Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 5764 All service areas have completed startup
32 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 Show limited user warning
33 Jul 20 15:20:22.836 Event EnvUtils::GetIsProcessElevated 2848 Detected User is running elevated.
34 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
35 Jul 20 15:20:22.836 Event OriginApplication::OriginApplication 2848 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
**36 Jul 20 15:20:23.886 Error OriginApplication::OriginApplication 2848 Origin is running in compatibility mode.
37 Jul 20 15:20:23.886 Event OriginApplication::OriginApplication 2848 Done
38 Jul 20 15:20:23.893 Event Origin::Client::MainFlow::create 2848 create MainFlow
39 Jul 20 15:20:23.893 Event Origin::Client::MainFlow::MainFlow 2848 construct MainFlow
40 Jul 20 15:20:23.893 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Testing for existence of path: C:\ProgramData\Origin
41 Jul 20 15:20:23.893 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Path: [C:\ProgramData\Origin] already exists.
42 Jul 20 15:20:23.893 Event Origin::Engine::Backup::GuardFile::exists 2848 [information] Testing for file existence: C:\ProgramData\Origin\.guardfile
43 Jul 20 15:20:23.894 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Testing for existence of path: C:\ProgramData\Origin
44 Jul 20 15:20:23.894 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2848 [information] Path: [C:\ProgramData\Origin] already exists.
45 Jul 20 15:20:23.894 Event Origin::Engine::Backup::GuardFile::open 2848 [-----] Created guard file: C:\ProgramData\Origin\.guardfile
46 Jul 20 15:20:23.894 Event Origin::Client::MainFlow::testPrematureTermination 2848 [-----] Guard file for application generated.
47 Jul 20 15:20:23.894 Event Origin::Client::MainFlow::startRTPFlow 2848 start RtP flow
48 Jul 20 15:20:23.894 Action Origin::Client::FeatureCalloutController::FeatureCalloutController 2848 Creating feature callout controller
49 Jul 20 15:20:23.894 Event OriginApplication::performPostConstructionInitialization 2848 Proceed with login flow
50 Jul 20 15:20:23.894 Event Origin::Client::MainFlow::startLoginFlow 2848 Initial login msg:
51 Jul 20 15:20:23.923 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2848 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin
52 Jul 20 15:20:23.923 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2848 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin
53 Jul 20 15:20:23.924 Event Origin::Client::LoginViewController::loginUrl 2848 LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
54 Jul 20 15:20:23.924 Event Origin::Client::LoginViewController::loginUrl 2848 Logging in online
55 Jul 20 15:20:23.924 Event Origin::Client::LoginViewController::loadLoginPage 2848 loadLoginPage[https://accounts.ea.com/connect/auth]
56 Jul 20 15:20:23.926 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2848 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin
57 Jul 20 15:20:23.930 Event Origin::Client::LoginViewController::show 2848 Show login window
58 Jul 20 15:20:24.203 Event OriginApplication::onGeoCountryResponse 2848 Country code:IT
59 Jul 20 15:20:26.449 Event Origin::Client::LoginViewController::onUrlChanged 2848 onUrlChanged: url = [https://signin.ea.com/p/pc/login]
60 Jul 20 15:20:34.476 Event Origin::Client::LoginViewController::onUrlChanged 2848 onUrlChanged: url = [https://signin.ea.com/p/pc/login]
61 Jul 20 15:20:34.803 Event Origin::Client::LoginViewController::onUrlChanged 2848 onUrlChanged: url = [qrc:///html/login_successful.html]
62 Jul 20 15:20:34.805 Event Origin::Client::AuthenticationJsHelper::onLoginSuccess 2848 Successfully logged in: ONLINE
63 Jul 20 15:20:34.816 Event Origin::Services::Session::LoginRegistrationSession::extractCid 2848 Logging in as invisible? = false
64 Jul 20 15:20:34.816 Event Origin::Services::Session::LoginRegistrationSession::retrieveTokens 2848 Initial token retrieval
65 Jul 20 15:20:38.995 Event Origin::Services::Session::storeOfflineLoginInfo 2848 storeOfflineLoginInfo : Opened successfully:
66 Jul 20 15:20:40.133 Event Origin::Engine::HookWin32 2848 Hooking IGO.
67 Jul 20 15:20:40.134 Event Origin::Engine::HookWin32 2848 Successfully hooked IGO.
68 Jul 20 15:20:40.157 Event OriginApplication::printUserSettings 2848 DownloadInPlaceDir: E:\Origin Games\
69 Jul 20 15:20:40.157 Event OriginApplication::printUserSettings 2848 CacheDir: C:\ProgramData\Origin\DownloadCache
70 Jul 20 15:20:40.168 Event Origin::Client::LoginFlow::onUserLoggedIn 2848 Session ID; {0ce0743b-0a63-47f3-b5a4-4b1bd6d0f667}
71 Jul 20 15:20:40.171 Event Origin::Client::MainFlow::onLoginFlowFinished 2848 onLoginFlowFinished
72 Jul 20 15:20:40.178 Event Origin::Client::LoginViewController::closeLoginWindow 2848 Closing login window.
73 Jul 20 15:20:41.616 Event Origin::Services::Connection::ConnectionStatesService::onUserOnlineAllChecksCompleted 2848 onUserOnlineAllChecksCompleted: true
74 Jul 20 15:20:41.617 Event Origin::Chat::Connection::doConnection 2848 attempting connection to chat server
75 Jul 20 15:20:41.707 Event Origin::Engine::UpdateController::checkForUpdate 2848 [Origin Autoupdater] Checking for update
**76 Jul 20 15:20:41.730 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2848 No software control dates found for supported platform MAC for offer [OFB-EAST:63481]
77 Jul 20 15:20:41.732 Event Origin::Engine::Content::BaseGamesController::onEntitlementsInitialized 2336 NucleusEntitlementController is initialized, processing base games...
78 Jul 20 15:20:41.732 Action Origin::Client::NetPromoterViewController::okToShow 2848 Not showing - Origin installed today
79 Jul 20 15:20:41.736 Event Origin::Downloader::ContentInstallFlowDiP::validateInstallManifest 2336 Repairing install manifest for OFB-EAST:109546867. Install flow was interrupted during install state kTransferring. Previous state was kPaused
**80 Jul 20 15:20:41.745 Warning Origin::Services::Publishing::ConversionUtil::ConvertGameDistributionSubType 2336 For offer [OFB-EAST:50500] found unexpected gameDistributionSubTypeValue [Free2Play] defaulting to ItemSubTypeNormalGame.
81 Jul 20 15:20:41.755 Event Origin::Engine::Content::BaseGamesController::checkInitializationComplete 2336 Initialized base games controllers, processing catalog suppressions.
82 Jul 20 15:20:41.836 Event JingleClient::OnStateChange 84 Jingle received state opening
83 Jul 20 15:20:42.032 Event JingleClient::OnStateChange 84 Jingle received state closed for stream error
84 Jul 20 15:20:42.755 Event Origin::Services::ServerUserSettings::ServerUserSettingsQuery::onPrivacySettingsRequestSuccess 5260 Received hidden games: 1.0|OFB-EAST:41420;OFB-EAST:50500;OFB-EAST:55701;OFB-EAST:109549069;OFB-EAST:48217
85 Jul 20 15:20:42.794 Event Origin::Engine::IGOController::signalIGO 2848 SDK Signal: Local\IGO_LOADED_BY_THE_SDK0
86 Jul 20 15:20:42.847 Event Origin::Chat::Connection::doConnection 2848 attempting connection to chat server
87 Jul 20 15:20:43.092 Event Origin::Services::AchievementShareServiceResponses::parseSuccessBody 2848 RECEIVED payload does not contain shareXXXXXXXXXXXX - adding it for completion:
{
"pidPrivacySettings" : {
"facebookDiscoverable" : "NO_ONE",
"psnIdDiscoverable" : "NO_ONE",
"xboxTagDiscoverable" : "EVERYONE",
"showRealName" : "EVERYONE"
}
}
88 Jul 20 15:20:43.373 Event JingleClient::OnStateChange 2044 Jingle received state opening
**89 Jul 20 15:20:44.407 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:60171]
**90 Jul 20 15:20:44.417 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109548682]
**91 Jul 20 15:20:44.431 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [Origin.OFR.50.0000142]
**92 Jul 20 15:20:44.522 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550409]
**93 Jul 20 15:20:44.529 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [Origin.OFR.50.0000326]
**94 Jul 20 15:20:44.532 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550401]
**95 Jul 20 15:20:44.537 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550403]
**96 Jul 20 15:20:44.539 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550406]
**97 Jul 20 15:20:44.630 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:109550417]
98 Jul 20 15:20:44.697 Event Origin::Services::OnTheHousePromoServiceResponse::onFinished 2848 OnTheHousePromoServiceResponse 200
99 Jul 20 15:20:44.704 Action Origin::Client::ClientViewController::showGroupChatCallout 2848 Feature Callout: SocialUserArea - Shown
**100 Jul 20 15:20:44.725 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548806/en_US?country=IT&batchTime=1372099684 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [YV0I/gu26rjPT4MD3KC2wPLaure1QeNxp34lWb6rUYs=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**101 Jul 20 15:20:44.725 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127207395","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548806"}}]
**102 Jul 20 15:20:44.725 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548806, confidential=true
**103 Jul 20 15:20:44.747 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548808/en_US?country=IT&batchTime=1369351082 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [nGB9OIrX1gdkBqt3zY6qpTO4k0/oxfNj0UBFy/11xbM=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**104 Jul 20 15:20:44.747 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127139130","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548808"}}]
**105 Jul 20 15:20:44.748 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548808, confidential=true
**106 Jul 20 15:20:44.748 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548810/en_US?country=IT&batchTime=1370540764 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**107 Jul 20 15:20:44.748 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127138190","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548810"}}]
**108 Jul 20 15:20:44.748 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548810, confidential=true
**109 Jul 20 15:20:44.820 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548811/en_US?country=IT&batchTime=1370467646 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**110 Jul 20 15:20:44.820 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127203728","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548811"}}]
**111 Jul 20 15:20:44.820 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548811, confidential=true
**112 Jul 20 15:20:44.857 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548812/en_US?country=IT&batchTime=1369352270 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [kfD8os4+9Q2OxswPMBMsUD+T15MYPFtTrszKkLANpI4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**113 Jul 20 15:20:44.857 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127204404","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548812"}}]
**114 Jul 20 15:20:44.857 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548812, confidential=true
**115 Jul 20 15:20:44.885 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548813/en_US?country=IT&batchTime=1369349821 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [TyQmU/zAVhRxrBbfSDIZvggM4O47wg1ocygtgfdtuy4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**116 Jul 20 15:20:44.885 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127206267","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548813"}}]
**117 Jul 20 15:20:44.885 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548813, confidential=true
**118 Jul 20 15:20:45.088 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548814/en_US?country=IT&batchTime=1372099944 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [3IsVPe6cmlK3HNsHtN3aPcPzHx/TlbnNb2RqNY9WB3o=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**119 Jul 20 15:20:45.088 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127272868","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548814"}}]
**120 Jul 20 15:20:45.088 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548814, confidential=true
**121 Jul 20 15:20:45.611 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A63481/en_US?country=IT&batchTime=1369178862 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [oPb6flAe8c/9eiWfdlNV9q/cnalVs0XTBkOSIBcEsRU=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**122 Jul 20 15:20:45.611 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127270400","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:63481"}}]
123 Jul 20 15:20:46.074 Event JingleClient::OnStateChange 2044 Jingle received state open
124 Jul 20 15:20:46.074 Event JingleClient::RequestBlockList 2848 Jingle requesting block list
125 Jul 20 15:20:47.095 Event RosterHandler::ContactsAdded 2044 Jingle contact added to roster
**126 Jul 20 15:20:47.241 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2336 No software control dates found for supported platform MAC for offer [OFB-EAST:63481]
127 Jul 20 15:20:47.263 Event Origin::Engine::Content::ContentController::collectAutoPatchInstalledContent 2848 Getting auto_patch flag = false
128 Jul 20 15:20:47.264 Event Origin::Engine::Content::LocalContent::installInProgressQueued 2848 installInProgressQueued checking: -1
129 Jul 20 15:20:47.264 Event Origin::Engine::Content::ContentController::processDownloaderAutostartItems 2848 No pending autopatching/autostart
130 Jul 20 15:20:47.264 Event Origin::Engine::Content::ContentOperationQueueController::buildInitialQueue 2848 buildInitialQueue called
131 Jul 20 15:20:47.264 Event Origin::Engine::Content::ContentOperationQueueController::postFullRefresh 2848 postFullRefresh called - head item started
132 Jul 20 15:20:47.264 Event Origin::Downloader::ContentInstallFlowDiP::startTransferFromQueue 2224 Start transferring off queue for OFB-EAST:109546867
133 Jul 20 15:20:47.264 Event Origin::Escalation::IEscalationClient::quickEscalate 2224 Elevation requested. UAC Reason: IContentInstallFlow escalationServiceEnabled (OFB-EAST:109546867)
**134 Jul 20 15:20:47.264 Error Origin::Escalation::IPCClient::sendMessage 2224 Connection to escalation service failed. Qt LocalSocketError: 2
135 Jul 20 15:20:47.265 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Starting OriginClientService D:\Programs\Origin\OriginClientService.exe
136 Jul 20 15:20:47.265 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Attempting to start Origin Client Service as a system service...
137 Jul 20 15:20:47.265 Event Origin::Escalation::StartOriginService 2224 Service is currently stopped.
**138 Jul 20 15:20:47.265 Error Origin::Escalation::StartOriginService 2224 Unable to start service.2
**139 Jul 20 15:20:47.266 Error Origin::Escalation::ExecuteProcessTask::run 5780 Couldn't split environment key/value pair from:
**140 Jul 20 15:20:47.272 Error Origin::Escalation::IPCClient::sendMessage 2224 Connection to escalation service failed. Qt LocalSocketError: 2
141 Jul 20 15:20:47.351 Event JingleClient::OnBlockListReceived 2044 Jingle received block list
142 Jul 20 15:20:47.666 Event RosterHandler::IncomingPresenceChanged 2044 Jingle contact presence changed
**143 Jul 20 15:20:48.681 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548813/en_US?country=IT&batchTime=1369349821 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [TyQmU/zAVhRxrBbfSDIZvggM4O47wg1ocygtgfdtuy4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**144 Jul 20 15:20:48.682 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127206267","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548813"}}]
**145 Jul 20 15:20:48.682 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548813, confidential=true
**146 Jul 20 15:20:48.701 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548814/en_US?country=IT&batchTime=1372099944 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [3IsVPe6cmlK3HNsHtN3aPcPzHx/TlbnNb2RqNY9WB3o=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**147 Jul 20 15:20:48.701 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127272868","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548814"}}]
**148 Jul 20 15:20:48.702 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548814, confidential=true
**149 Jul 20 15:20:48.725 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548806/en_US?country=IT&batchTime=1372099684 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [YV0I/gu26rjPT4MD3KC2wPLaure1QeNxp34lWb6rUYs=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**150 Jul 20 15:20:48.726 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127207395","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548806"}}]
**151 Jul 20 15:20:48.726 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548806, confidential=true
**152 Jul 20 15:20:48.746 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548808/en_US?country=IT&batchTime=1369351082 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [nGB9OIrX1gdkBqt3zY6qpTO4k0/oxfNj0UBFy/11xbM=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**153 Jul 20 15:20:48.746 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127139130","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548808"}}]
**154 Jul 20 15:20:48.746 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548808, confidential=true
**155 Jul 20 15:20:48.774 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548810/en_US?country=IT&batchTime=1370540764 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**156 Jul 20 15:20:48.774 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127138190","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548810"}}]
**157 Jul 20 15:20:48.774 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548810, confidential=true
**158 Jul 20 15:20:48.798 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548811/en_US?country=IT&batchTime=1370467646 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [yRStXYSMzWp5QOxkt4E8PFeKjkBV/j6YyPE+0gu+08w=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**159 Jul 20 15:20:48.798 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127203728","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548811"}}]
**160 Jul 20 15:20:48.798 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548811, confidential=true
**161 Jul 20 15:20:48.908 Error Origin::Services::OriginServiceResponse::processReply 2336 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548812/en_US?country=IT&batchTime=1369352270 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [kfD8os4+9Q2OxswPMBMsUD+T15MYPFtTrszKkLANpI4=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**162 Jul 20 15:20:48.908 Warning Origin::Services::OriginServiceResponse::decodeJSONError 2336 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292127204404","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548812"}}]
**163 Jul 20 15:20:48.908 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2336 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548812, confidential=true
164 Jul 20 15:20:49.273 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Attempting to ping Escalation Service...attempts left:9
165 Jul 20 15:20:49.308 Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 2224 Starting OriginClientService result: true, timer = 2043
166 Jul 20 15:20:49.309 Event Origin::Escalation::IEscalationClient::quickEscalate 2224 Elevation successful. UAC Reason: IContentInstallFlow escalationServiceEnabled (OFB-EAST:109546867)
167 Jul 20 15:20:49.310 Event Origin::Downloader::ContentInstallFlowDiP::resume 2224 Resume install flow for Battlefield 4™, ctid: OFB-EAST:109546867 with Job ID: {5ef65f1c-3c82-42cf-a407-2d6a69819c89}
168 Jul 20 15:20:49.310 Event Origin::Downloader::IContentInstallFlow::onStateChange 2224 Transitioning from install state kPaused to install state kResuming. Content = OFB-EAST:109546867
169 Jul 20 15:20:49.315 Event Origin::Downloader::ContentProtocolPackage::SetUpdateFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting update flag to false
170 Jul 20 15:20:49.315 Event Origin::Downloader::ContentProtocolPackage::SetRepairFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting repair flag to false
171 Jul 20 15:20:49.315 Event Origin::Downloader::ContentProtocolPackage::SetSafeCancelFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting safe cancel flag to true
172 Jul 20 15:20:50.435 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolUnknown to ContentProtocolInitializing
173 Jul 20 15:20:50.435 Event Origin::Downloader::ContentProtocolPackage::Initialize 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Initialize( http://origin-a.akamaihd.net/eamaster/s/shift/battlefield/battlefield_4_year_2_/patch_-_ww/battlefield_4_year_2_pcpatch__wwproduction_47__battlefield4_patch_pc_ww_162016e4225b353bf04d768f72ee71a69eeb3f.zip?sauth=14374...be065 )
174 Jul 20 15:20:50.488 Event Origin::Downloader::DownloadSession::initialize 3740 Host IP: 5.178.42.145
175 Jul 20 15:20:50.633 Event Origin::Downloader::DownloadSession::getContentLength 2428 Server Responded with Content-Range: "bytes 0-0/28422905683"
176 Jul 20 15:20:50.633 Event Origin::Downloader::ContentProtocolPackage::onDownloadSessionInitialized 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Download Session intialized; Content Length: 28422905683
177 Jul 20 15:20:50.633 Event Origin::Downloader::CRCMapFactory::getCRCMap 3740 CRC Map created for : C:\ProgramData\Origin\LocalContent\Battlefield 4\map.crc Ref Count: 1
178 Jul 20 15:20:50.634 Event Origin::Downloader::ContentProtocolPackage::InitializeConnected 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Reading central directory from data source.
179 Jul 20 15:20:50.643 Event Origin::Downloader::DownloadRateLimiter::getIdealBps 2428 [Download Rate Limiter] New desired MBPS: UNLIMITED
180 Jul 20 15:20:51.028 Event Origin::Downloader::PackageFile::SaveManifest 3740 Save manifest "C:/ProgramData/Origin/LocalContent/Battlefield 4/OFB-EAST109546867.pkg" succeeded.
181 Jul 20 15:20:51.039 Event Origin::Downloader::ContentProtocolPackage::ProcessCRCMap 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Verifying CRC Map...
182 Jul 20 15:20:51.053 Event Origin::Downloader::TransferStats::logStats 2112 [4204682937] CRC Map 100% Complete | Session Bytes: 30102.13 MB | Session Time: 00:00 | Session Speed: 1308.38 MB/sec
183 Jul 20 15:20:51.053 Event Origin::Downloader::ContentProtocolPackage::InitializeVerified 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]CRC Calculation Complete.
184 Jul 20 15:20:51.053 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolInitializing to ContentProtocolInitialized
185 Jul 20 15:20:51.053 Event Origin::Downloader::ContentProtocolPackage::InitializeEnd 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Initialization complete.
186 Jul 20 15:20:51.053 Event Origin::Downloader::ContentProtocolPackage::GetSingleFile 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]GetSingleFile( archivePath: __Installer\installerdata.xml , diskPath: C:\Users\XXXXXXXX\AppData\Local\Temp\man_OFB_EAST_109546867_8f1946.tmp )
187 Jul 20 15:20:51.136 Event Origin::Downloader::ContentProtocolPackage::SetExcludes 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting Excludes
188 Jul 20 15:20:51.145 Event Origin::Downloader::ContentProtocolPackage::SetDifferentialFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting differential update flag to true
189 Jul 20 15:20:51.145 Event Origin::Downloader::ContentProtocolPackage::SetDiffExcludes 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting Diff Excludes
190 Jul 20 15:20:51.145 Event Origin::Downloader::ContentInstallFlowDiP::onProcessExclusionsAndDeletes 2224 Processing content OFB-EAST:109546867 as a normal DiP download. (Clearing any DDC state, if it exists)
191 Jul 20 15:20:51.145 Event Origin::Downloader::DynamicDownloadController::IsProgressiveInstallationAvailable 2224 [DDC][ID=OFB-EAST:109546867] Is PI available?
192 Jul 20 15:20:51.145 Event Origin::Downloader::DynamicDownloadControllerData::GetInstanceDataForOffer 2224 [DDC] Unable to find instance data for offerId = OFB-EAST:109546867
193 Jul 20 15:20:51.145 Event Origin::Downloader::DynamicDownloadControllerData::LoadInstanceData 2224 [DDC] LoadInstanceData - Trying to load cache data for offer: OFB-EAST:109546867
**194 Jul 20 15:20:51.146 Warning Origin::Downloader::DynamicDownloadControllerData::LoadInstanceData 2224 [DDC] LoadInstanceData - Cache data does not exist for offer: OFB-EAST:109546867 at: C:/ProgramData/Origin/LocalContent/Battlefield 4/OFB-EAST109546867.ddc
195 Jul 20 15:20:51.146 Event Origin::Downloader::DynamicDownloadController::IsProgressiveInstallationAvailable 2224 [DDC] Unable to find matching offer Id, PI unavailable.
196 Jul 20 15:20:51.146 Event Origin::Downloader::ContentProtocolPackage::Resume 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Resume()
197 Jul 20 15:20:51.146 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolInitialized to ContentProtocolResuming
198 Jul 20 15:20:51.146 Event Origin::Escalation::IEscalationClient::quickEscalate 3740 Elevation requested. UAC Reason: CreateDirectoryAllAccess (E:\Origin Games\Battlefield 4\)
199 Jul 20 15:20:51.165 Event Origin::Escalation::IEscalationClient::quickEscalate 3740 Elevation successful. UAC Reason: CreateDirectoryAllAccess (E:\Origin Games\Battlefield 4\)
200 Jul 20 15:20:51.217 Event Origin::Downloader::ContentProtocolPackage::ComputeDownloadJobSizeBegin 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Computing download job size.
201 Jul 20 15:20:51.230 Event Origin::Downloader::ContentProtocolPackage::ComputeDownloadJobSizeEnd 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Computed Download Job Size: 29739492879
202 Jul 20 15:20:51.245 Event Origin::Downloader::IContentProtocol::setProtocolState 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Transitioning from ContentProtocolResuming to ContentProtocolRunning
203 Jul 20 15:20:51.245 Event Origin::Downloader::IContentInstallFlow::onStateChange 2224 Transitioning from install state kResuming to install state kTransferring. Content = OFB-EAST:109546867
204 Jul 20 15:20:51.247 Event Origin::Downloader::ContentProtocolPackage::SetSafeCancelFlag 2224 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Setting safe cancel flag to false
**205 Jul 20 15:20:51.435 Warning Origin::Downloader::UnpackStreamFile::tryResume 3740 A decompressor should exist but didn't. Redownloading: E:\Origin Games\Battlefield 4\Update\Patch\Data\Win32\XP1Vehicles.sb
**206 Jul 20 15:20:51.435 Error Origin::Downloader::UnpackStreamFile::ClobberFiles 3740 Deleting: E:\Origin Games\Battlefield 4\Update\Patch\Data\Win32\XP1Vehicles.sb
207 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Total requests: 148
208 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting required groups.
209 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Priority Group #0 - Submitting: 148
210 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting recommended groups.
211 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting low groups.
212 Jul 20 15:20:51.438 Event Origin::Downloader::ContentProtocolPackage::TransferIssueRequests 3740 [Game Title: Battlefield 4™][ProductID:OFB-EAST:109546867]Submitting demand_only groups.
213 Jul 20 15:24:02.734 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Crash handler called
214 Jul 20 15:24:02.734 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Crash Code: 1f74
215 Jul 20 15:24:02.788 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Encoded report length: 506188 bytes
216 Jul 20 15:24:03.800 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Wrote temporary crash data to C:/Users/XXXXXXXX/AppData/Local/Temp/Origin.Hp2820
217 Jul 20 15:24:03.800 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 6036 Launching crash helper: D:\Programs\Origin\OriginCrashReporter.exe

 

Message 1 of 3 (1,798 Views)

Re: "Origin has encountered a serious problem and must close" help ple

[ Edited ]
★ Novice
Spoiler
0 Jul 20 15:39:30.479 Event Origin::Services::Logger::Init 2112 Logfile: C:\ProgramData\Origin/Logs/Client_Log
1 Jul 20 15:39:30.479 Event Origin::Services::Logger::Init 2112 Local time: Mon Jul 20 17:39:30 2015
2 Jul 20 15:39:30.479 Event Origin::Services::LogService::init 2112 Version: 9.6.1.5336
3 Jul 20 15:39:30.479 Event Origin::Services::LoggerFilter::DumpCommandLineToLog 2112 Cmdline Param: /downloadConfigSuccess:209 Cmdline Param:
4 Jul 20 15:39:30.489 Event Origin::Services::Connection::ConnectionStatesService::ConnectionStatesService 2112 connecting global connectionStateChanged
**5 Jul 20 15:39:30.509 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 2112 Configuration contains an unrecognized key SubscriptionStoreURL
**6 Jul 20 15:39:30.509 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 2112 Configuration contains an unrecognized key StoreOrderHistoryURLV2
**7 Jul 20 15:39:30.509 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 2112 Configuration contains an unrecognized key StoreSecurityURL
**8 Jul 20 15:39:30.509 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 2112 Configuration contains an unrecognized key AccountSubscriptionURL
**9 Jul 20 15:39:30.509 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 2112 Configuration contains an unrecognized key StorePrivacyURL
**10 Jul 20 15:39:30.509 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 2112 Configuration contains an unrecognized key StorePaymentAndShippingURL
**11 Jul 20 15:39:30.509 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 2112 Configuration contains an unrecognized key StoreRedemptionURL
12 Jul 20 15:39:31.259 Event Origin::Engine::CloudSaves::init 2112 Cloud save setup
13 Jul 20 15:39:31.274 Event Origin::Client::PendingActionFlow::create 2112 create PendingActionFlow
14 Jul 20 15:39:31.274 Event Origin::Client::CommandFlow::create 2112 create CommandFlow
15 Jul 20 15:39:31.274 Event OriginApplication::OriginApplication 2112 Common controls setup
16 Jul 20 15:39:31.289 Event OriginApplication::OriginApplication 2112 Environment: production
17 Jul 20 15:39:31.289 Event OriginApplication::OriginApplication 2112 LSX thread starting
18 Jul 20 15:39:31.289 Event OriginApplication:ConfusedtartLSXThread 2112 Start
19 Jul 20 15:39:31.289 Event OriginApplication:ConfusedtartLSXThread 2112 Done
20 Jul 20 15:39:31.289 Event OriginApplication::OriginApplication 2112 Login setup
21 Jul 20 15:39:31.289 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4104 Started XMPP Service area
22 Jul 20 15:39:31.289 Event OriginApplication::OriginApplication 2112 Announce presence
23 Jul 20 15:39:31.289 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4104 Started Utility Service area
24 Jul 20 15:39:31.289 Event OriginApplication::OriginApplication 2112 Read settings file
25 Jul 20 15:39:31.294 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4104 Started SDK Service area
26 Jul 20 15:39:31.294 Event OriginApplication::OriginApplication 2112 Social slot setup
27 Jul 20 15:39:31.294 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4104 Started SDK Commerce Service area
28 Jul 20 15:39:31.294 Event Origin::Downloader::DynamicDownloadController::DynamicDownloadController 4104 [DDC] Controller created.
29 Jul 20 15:39:31.294 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4104 Started SDK Progressive Installation Service area
30 Jul 20 15:39:31.294 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4104 LSX workers started
31 Jul 20 15:39:31.294 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4104 All service areas have completed startup
32 Jul 20 15:39:31.294 Event OriginApplication::OriginApplication 2112 Show limited user warning
33 Jul 20 15:39:31.294 Event EnvUtils::GetIsProcessElevated 2112 Detected User is running elevated.
34 Jul 20 15:39:31.294 Event OriginApplication::OriginApplication 2112 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
35 Jul 20 15:39:31.294 Event OriginApplication::OriginApplication 2112 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
36 Jul 20 15:39:32.683 Event OriginApplication::onGeoCountryResponse 2112 Country code:IT
**37 Jul 20 15:39:37.747 Error OriginApplication::OriginApplication 2112 Origin is running in compatibility mode.
38 Jul 20 15:39:37.747 Event OriginApplication::OriginApplication 2112 Done
39 Jul 20 15:39:37.748 Event Origin::Client::MainFlow::create 2112 create MainFlow
40 Jul 20 15:39:37.748 Event Origin::Client::MainFlow::MainFlow 2112 construct MainFlow
41 Jul 20 15:39:37.748 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2112 [information] Testing for existence of path: C:\ProgramData\Origin
42 Jul 20 15:39:37.748 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2112 [information] Path: [C:\ProgramData\Origin] already exists.
43 Jul 20 15:39:37.748 Event Origin::Engine::Backup::GuardFile::exists 2112 [information] Testing for file existence: C:\ProgramData\Origin\.guardfile
44 Jul 20 15:39:37.748 Event Origin::Client::MainFlow::testPrematureTermination 2112 [warning] Guard file for application FOUND. Telemetry generated.
45 Jul 20 15:39:37.748 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2112 [information] Testing for existence of path: C:\ProgramData\Origin
46 Jul 20 15:39:37.748 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 2112 [information] Path: [C:\ProgramData\Origin] already exists.
47 Jul 20 15:39:37.748 Event Origin::Engine::Backup::GuardFile::open 2112 [-----] Created guard file: C:\ProgramData\Origin\.guardfile
48 Jul 20 15:39:37.748 Event Origin::Client::MainFlow::testPrematureTermination 2112 [-----] Guard file for application generated.
49 Jul 20 15:39:37.749 Event Origin::Client::MainFlow:ConfusedtartRTPFlow 2112 start RtP flow
50 Jul 20 15:39:37.749 Action Origin::Client::FeatureCalloutController::FeatureCalloutController 2112 Creating feature callout controller
51 Jul 20 15:39:37.749 Event OriginApplication:Tongue outerformPostConstructionInitialization 2112 Proceed with login flow
52 Jul 20 15:39:37.749 Event Origin::Client::MainFlow:ConfusedtartLoginFlow 2112 Initial login msg:
53 Jul 20 15:39:37.775 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2112 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin
54 Jul 20 15:39:37.775 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2112 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin
55 Jul 20 15:39:37.775 Event Origin::Client::LoginViewController::loginUrl 2112 LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
56 Jul 20 15:39:37.775 Event Origin::Client::LoginViewController::loginUrl 2112 Logging in online
57 Jul 20 15:39:37.775 Event Origin::Client::LoginViewController::loadLoginPage 2112 loadLoginPage[https://accounts.ea.com/connect/auth]
58 Jul 20 15:39:37.778 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 2112 Web application cache path: C:/Users/XXXXXXXX/AppData/Local/Origin/Origin
59 Jul 20 15:39:37.779 Event Origin::Client::LoginViewController:Confusedhow 2112 Show login window
60 Jul 20 15:39:40.480 Event Origin::Client::LoginViewController::onUrlChanged 2112 onUrlChanged: url = [https://signin.ea.com/p/pc/login]
61 Jul 20 15:39:59.306 Event Origin::Client::LoginViewController::onUrlChanged 2112 onUrlChanged: url = [https://signin.ea.com/p/pc/login]
62 Jul 20 15:39:59.577 Event Origin::Client::LoginViewController::onUrlChanged 2112 onUrlChanged: url = [qrc:///html/login_successful.html]
63 Jul 20 15:39:59.580 Event Origin::Client::AuthenticationJsHelper::onLoginSuccess 2112 Successfully logged in: ONLINE
64 Jul 20 15:39:59.590 Event Origin::Services::Session::LoginRegistrationSession::extractCid 2112 Logging in as invisible? = false
65 Jul 20 15:39:59.590 Event Origin::Services::Session::LoginRegistrationSession::retrieveTokens 2112 Initial token retrieval
66 Jul 20 15:40:03.681 Event Origin::Services::Session:ConfusedtoreOfflineLoginInfo 2112 storeOfflineLoginInfo : Opened successfully:
67 Jul 20 15:40:04.841 Event Origin::Engine::HookWin32 2112 Hooking IGO.
68 Jul 20 15:40:04.842 Event Origin::Engine::HookWin32 2112 Successfully hooked IGO.
69 Jul 20 15:40:04.865 Event OriginApplication:Tongue outrintUserSettings 2112 DownloadInPlaceDir: E:\Origin Games\
70 Jul 20 15:40:04.865 Event OriginApplication:Tongue outrintUserSettings 2112 CacheDir: C:\ProgramData\Origin\DownloadCache
71 Jul 20 15:40:04.876 Event Origin::Client::LoginFlow::onUserLoggedIn 2112 Session ID; {d6fb55fd-6cdc-40c7-8326-2f6326abdeb5}
72 Jul 20 15:40:04.879 Event Origin::Client::MainFlow::onLoginFlowFinished 2112 onLoginFlowFinished
73 Jul 20 15:40:04.886 Event Origin::Client::LoginViewController::closeLoginWindow 2112 Closing login window.
74 Jul 20 15:40:06.236 Event Origin::Services::Connection::ConnectionStatesService::onUserOnlineAllChecksCompleted 2112 onUserOnlineAllChecksCompleted: true
75 Jul 20 15:40:06.237 Event Origin::Chat::Connection::doConnection 2112 attempting connection to chat server
76 Jul 20 15:40:06.292 Event Origin::Engine::UpdateController::checkForUpdate 2112 [Origin Autoupdater] Checking for update
**77 Jul 20 15:40:06.316 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 2112 No software control dates found for supported platform MAC for offer [OFB-EAST:63481]
78 Jul 20 15:40:06.318 Event Origin::Engine::Content::BaseGamesController::onEntitlementsInitialized 5752 NucleusEntitlementController is initialized, processing base games...
79 Jul 20 15:40:06.318 Action Origin::Client::NetPromoterViewController::okToShow 2112 Not showing - Origin installed today
**80 Jul 20 15:40:06.325 Warning Origin::Services::Publishing::ConversionUtil::ConvertGameDistributionSubType 5752 For offer [OFB-EAST:50500] found unexpected gameDistributionSubTypeValue [Free2Play] defaulting to ItemSubTypeNormalGame.
81 Jul 20 15:40:06.335 Event Origin::Downloader::ContentInstallFlowDiP::validateInstallManifest 5752 Repairing install manifest for OFB-EAST:109546867. Install flow was interrupted during install state kTransferring. Previous state was kPaused
82 Jul 20 15:40:06.341 Event Origin::Engine::Content::BaseGamesController::checkInitializationComplete 5752 Initialized base games controllers, processing catalog suppressions.
83 Jul 20 15:40:06.417 Event JingleClient::OnStateChange 1468 Jingle received state opening
84 Jul 20 15:40:06.615 Event JingleClient::OnStateChange 1468 Jingle received state closed for stream error
85 Jul 20 15:40:07.381 Event Origin::Engine::IGOController:ConfusedignalIGO 2112 SDK Signal: Local\IGO_LOADED_BY_THE_SDK0
86 Jul 20 15:40:07.401 Event Origin::Services::ServerUserSettings::ServerUserSettingsQuery::onPrivacySettingsRequestSuccess 1324 Received hidden games: 1.0|OFB-EAST:41420;OFB-EAST:50500;OFB-EAST:55701;OFB-EAST:109549069;OFB-EAST:48217
87 Jul 20 15:40:07.419 Event Origin::Chat::Connection::doConnection 2112 attempting connection to chat server
88 Jul 20 15:40:07.719 Event Origin::Services::AchievementShareServiceResponses:Tongue outarseSuccessBody 2112 RECEIVED payload does not contain shareXXXXXXXXXXXX - adding it for completion:
{
"pidPrivacySettings" : {
"facebookDiscoverable" : "NO_ONE",
"psnIdDiscoverable" : "NO_ONE",
"xboxTagDiscoverable" : "EVERYONE",
"showRealName" : "EVERYONE"
}
}
89 Jul 20 15:40:07.906 Event JingleClient::OnStateChange 3648 Jingle received state opening
**90 Jul 20 15:40:08.984 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [OFB-EAST:60171]
**91 Jul 20 15:40:08.991 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [Origin.OFR.50.0000142]
**92 Jul 20 15:40:09.029 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [OFB-EAST:109550417]
**93 Jul 20 15:40:09.031 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [OFB-EAST:109550403]
**94 Jul 20 15:40:09.033 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [OFB-EAST:109550406]
**95 Jul 20 15:40:09.034 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [OFB-EAST:109550409]
**96 Jul 20 15:40:09.036 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [Origin.OFR.50.0000326]
**97 Jul 20 15:40:09.046 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [OFB-EAST:109550401]
**98 Jul 20 15:40:09.084 Error Origin::Services::Publishing::ConversionUtil::ConvertSoftwareControlDates 5752 No software control dates found for supported platform MAC for offer [OFB-EAST:109548682]
**99 Jul 20 15:40:09.232 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548806/en_US?country=IT&batchTime=1... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [G0orG+lRId/9tSKqO0tck4tTkEjmEHUL6wCBN97ZAkA=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**100 Jul 20 15:40:09.232 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276298822","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548806"}}]
**101 Jul 20 15:40:09.232 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 5752 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548806, confidential=true
**102 Jul 20 15:40:09.252 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548808/en_US?country=IT&batchTime=1... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [zpPPpM+LEfRXiXXIFy5SErx62sb36pCcvvfXq7pMrjc=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**103 Jul 20 15:40:09.253 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276232492","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548808"}}]
**104 Jul 20 15:40:09.253 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 5752 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548808, confidential=true
105 Jul 20 15:40:09.260 Event Origin::Services::OnTheHousePromoServiceResponse::onFinished 2112 OnTheHousePromoServiceResponse 200
106 Jul 20 15:40:09.261 Action Origin::Client::ClientViewController:ConfusedhowGroupChatCallout 2112 Feature Callout: SocialUserArea - Shown
107 Jul 20 15:40:09.383 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5928 Crash handler called
108 Jul 20 15:40:09.383 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5928 Crash Code: b84b
**109 Jul 20 15:40:09.411 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548811/en_US?country=IT&batchTime=1... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [tMRI4QSGC6w7VTwRSYl2S1cqDp+3Z16XYhv/W/NKSKQ=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**110 Jul 20 15:40:09.412 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276235854","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548811"}}]
**111 Jul 20 15:40:09.412 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 5752 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548811, confidential=true
**112 Jul 20 15:40:09.412 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548812/en_US?country=IT&batchTime=1... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [Jfd0dPbxe+won2wPCMFUHImYSoApis6OU+86WwdFICU=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**113 Jul 20 15:40:09.412 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276232206","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548812"}}]
**114 Jul 20 15:40:09.413 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 5752 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548812, confidential=true
**115 Jul 20 15:40:09.437 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548810/en_US?country=IT&batchTime=1... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [1E8EfcTsGsic8TmvK3aoLS25DFneJQplEmqzYJwKZSM=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**116 Jul 20 15:40:09.437 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276236140","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548810"}}]
**117 Jul 20 15:40:09.437 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 5752 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548810, confidential=true
118 Jul 20 15:40:09.441 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5928 Encoded report length: 506264 bytes
**119 Jul 20 15:40:09.510 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548813/en_US?country=IT&batchTime=1... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [6UVWEv5OrmFYQlH51nIAhXCPKk/+qV4mKIlOjFGV2qs=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**120 Jul 20 15:40:09.510 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276298240","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548813"}}]
**121 Jul 20 15:40:09.510 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 5752 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548813, confidential=true
**122 Jul 20 15:40:09.533 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A109548814/en_US?country=IT&batchTime=1... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [uQtVUbtjkWb9f2AsuIN3qZYJVLHiNjPESvpXzwY0ARI=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**123 Jul 20 15:40:09.533 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276301643","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:109548814"}}]
**124 Jul 20 15:40:09.533 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 5752 Pending entitlement could not find matching catalog offer definition for defined offer id: OFB-EAST:109548814, confidential=true
125 Jul 20 15:40:10.170 Event JingleClient::OnStateChange 3648 Jingle received state open
126 Jul 20 15:40:10.170 Event JingleClient::RequestBlockList 2112 Jingle requesting block list
**127 Jul 20 15:40:10.240 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 5752 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading https://ecommerce2.dm.origin.com/ecommerce2/public/OFB-EAST%3A63481/en_US?country=IT&batchTime=13691... - server replied: Not Found] HTTP status code [404] X-Origin-Ops [uQtVUbtjkWb9f2AsuIN3qZYJVLHiNjPESvpXzwY0ARI=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**128 Jul 20 15:40:10.283 Warning Origin::Services::OriginServiceResponse::decodeJSONError 5752 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10292276432721","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"OFB-EAST:63481"}}]
129 Jul 20 15:40:10.568 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5928 Wrote temporary crash data to C:/Users/XXXXXXXX/AppData/Local/Temp/Origin.Hp5528
130 Jul 20 15:40:10.568 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5928 Launching crash helper: D:\Programs\Origin\OriginCrashReporter.exe
131 Jul 20 15:40:10.568 Event OriginApplication::quit 2112 App Quit: 0
Message 2 of 3 (1,796 Views)

Re: "Origin has encountered a serious problem and must close" help ple

[ Edited ]
Community Manager

@RogueJerk Hi,

 

This particular scenario you are describing is kind of unique, given some of the steps you have already attempted. Please bear with me while I try to suggest a couple of things that might resolve this. I will put them in spoilers to keep the readability of the thread intact. Feel free to correct me or add any additional details if any assumptions are wrong.

 

Before we kick off however, I will ask that you assist us in gathering as much data as possible, so we can compare 'before' and 'after' as needed. 

 

We would normally skip this but in this case it is crucial as we want to capture your 'before fix' state in case we manage to resolve this issue. Once resolved, we may ask for some of this data again, just to compare so we can learn from them with the goal of preventing this from happening again to you or anyone else in the future.

 

  • First off, let's get an Origin Error Report ID, as described in the spoiler below.
Spoiler

Please create an Origin Error Report and post its ID in here as highlighted in red below.

  1. Open Origin.
  2. From the menu on the top choose "Help"
  3. Select "Origin Error Reporter" (You can read more about it here: http://download.dm.origin.com/oer/en_GB.html )

You will see three screens as shown below. 

  1. For type of error select "Downloading Games"
  2. For the description of the problem, please include a brief description (copy/paste of your first post should do) and include a link to your forum post.
  3. Check the box to share diagnostic information and click on "Send Report"
  4. The error reporter will show the second screenshot from below and will then show the third screenshot when finished. On the third one mark and choose to copy (or write down) the Error Report ID text string (bolded) and post it here.

 

With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.

OER_tool.png

  • Next, look at your reliability monitor following the steps below:
Spoiler
1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to Origin. Click show details and then paste the info that is listed in there in here, ideally using the spoiler tag (5. icon in the What you see is what you get editor above).
  • Next, upload those two crash files below as referenced in the log to a hosting service (e.g. dropbox) and include a link to them in here (or better, send the link directly to me via a PM).
C:/Users/XXXXXXXX/AppData/Local/Temp/Origin.Hp2820
C:/Users/XXXXXXXX/AppData/Local/Temp/Origin.Hp5528

 

Alright, so much for capturing all the info we have. Now let's see whether we can resolve these issues given the information we have so far.

 

When you reinstalled Windows, I assume you just did so on your C partition, not touching any of data on your other partitions (e.g. your game installation folder, which appears to be on your E partition). So let's try cleaning up the game installation next.

 

  • Delete this file: E:\Origin Games\Battlefield 4\Update\Patch\Data\Win32\XP1Vehicles.sb
  • Now start Origin with Administrator rights: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/
  • Cancel any game downloads that might trigger.
  • Next please right-click the game tile under the "My Games" tab and select "Repair Game".
  • After the repair has concluded, right-click the game tile again and select "Check for Updates".
  • If that still doesn't work, right click the game tile and choose uninstall. Next download and install the game once more and then report back here.

Let me know how you get on, and as I said earlier feel free to ask for further details if anything is unclear.

 

Cheers,

Nils

 

Message 3 of 3 (1,769 Views)
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