pls help me

by mycool325
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Accepted Solution

pls help me

★★★ Newbie

my game in storage is all gone, I don't know what happen , including my command and conquer collection .It happened after I try to uninstall it from my computer, after that my origin login is shown my game is gone all empty

pls help me

thanks 

Nattawat

Message 1 of 2 (241 Views)

Accepted Solution

Re: pls help me

Community Manager

Sorry to hear that you are having issues @mycool325.

 

Can I ask, when you log into Origin is everything showing up blank? Or is it a case that Origin loads everything and your My Game Library is empty?

 

If everything loads normally but the games are not there then this generally points to the issue being that you have more than one Origin account and are logged into the wrong one. When this happens the best thing to do is go through your emails and see if you can locate your primary account.

 

If Origin is completely blank then try clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 2 (226 Views)

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Re: pls help me

Community Manager

Sorry to hear that you are having issues @mycool325.

 

Can I ask, when you log into Origin is everything showing up blank? Or is it a case that Origin loads everything and your My Game Library is empty?

 

If everything loads normally but the games are not there then this generally points to the issue being that you have more than one Origin account and are logged into the wrong one. When this happens the best thing to do is go through your emails and see if you can locate your primary account.

 

If Origin is completely blank then try clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Darko.png
Message 2 of 2 (227 Views)