June 2016
im trying to buy the sims 4 but my it keep saying my credit card number is invalid. and I really want this game
Solved! Go to Solution.
June 2016
Check out our common solutions for payment issues here: http://help.ea.com/en/article/troubleshooting-payment-issues/
If you have tried that and still can't purchase, wait 24 hours, and try once more. If it still isn't working then, get in touch with an EA Advisor: https://help.ea.com/en/contact-us/new
Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Unable to purchase" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.
Thank you,
Nils
June 2016
Have you typed everything in 100% correctly? CC number, expiration date, CCV code (code on the back)? Is your card expired?
PS. If you dont already know, this is a public forum, so dont post any of these details in your response.
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I do not work for EA. I am just a gamer helping fellow gamers.
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June 2016
June 2016
Check out our common solutions for payment issues here: http://help.ea.com/en/article/troubleshooting-payment-issues/
If you have tried that and still can't purchase, wait 24 hours, and try once more. If it still isn't working then, get in touch with an EA Advisor: https://help.ea.com/en/contact-us/new
Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Unable to purchase" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.
Thank you,
Nils