please!! help me . I accidentally bought same game twice

[dklm75]

I bought same game twice. I just wanted to buy new game pack, but I forgot to put inside a cart the game that I already bought.

I can’t reach a live chat and call center... I tried 10 times.. and Also I don’t know e-mail address EA or Origin 

Please, I would like help to either get my money back..the game is sims4 city living.

thank you..

[EA_Darko]

Hey @dklm75 if you purchased the same game a second time then you can get a refund using the steps in the Great Games Guarantee: https://help.ea.com/en/help/account/returns-and-cancellations/

If that does not work please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[Mikimuster3]

That's strange. Normally the System (origin client) prevent such a Transaction!?

Any way, we can not help here at Answer HQ forum. You must contact an EA agent like this (see the following links):

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Contact a games adviser any time using this following link https://help.ea.com/en/contact-us/

1) Click on your game or search if it isn’t listed.
2) Select a topic for the best results.
3) Scroll to the bottom and select Contact Us.
4) Select your platform and list a short description of your problem.
5) Select live chat or call me to request a call back from an adviser.

Hope this helps.

For help on how to contact an Advisor please use these links:
https://answers.ea.com/t5/EA-General-Questions/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-p...
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/
http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/m-p/5650100#U5650100

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@dklm75 Live chat & call center shoud be awailable 24/7... what is the problem that you can't reach them?

Possible problem... some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

*and try to do this https://help.ea.com/en/article/clearing-your-browsers-cache/