origin setup not working

[JustTobias05]

When i click on the origin setup it takes me to this screen, I've deleted and re-downloaded many times and it wont fix. Could it be because i have bad internet connection, or on a laptop?

[kabouki1965]

Hi @JustTobias05.

Let's first clear the Origin cache

You can clear the Origin cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

If this doesn't solve your problem, try also run origin as Administrator. And... if it does not work we will check the network configuration.