origin servers down. help

[boundles]

Origin servers still look down. since a few days I can't load the store page and the origin library. what is going on??. I read this.

https://www.pcinvasion.com/psa-ea-origin-servers-are-currently-down/

[EA_Darko · Accepted solution]

Great to hear that you got it sorted @boundles.

The issue you are seeing based on the image attached is related to the Origin Cache. If you see it again then you can sort it by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Atic]

The servers are up, last weekend we had server issues but solved on Monday Night. @boundles 

Are you on PC or Mac and does Origin.com work for you? 

/Atic 

[boundles]

i am on PC and i can't load the store or the library. origin.com doesn't work as well. this is what i get

[boundles]

uninstalled and reinstalled origin the latest version and seem to have solved

[EA_Darko · Accepted solution]

Great to hear that you got it sorted @boundles.

The issue you are seeing based on the image attached is related to the Origin Cache. If you see it again then you can sort it by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko