no update of my cases

[mehistariq]

Hello Darko,

I don't have any such email at anyone of my cases. If you can just in case, give me a close enough email subject or somehow mange to resend the email at question it will be very helpful!

Best regards,

Mihael

[obliviondoll]

@EA_Darko You had specifically told me to message you. And the support problems, which you said you would look into (and didn't) weren't the only issue I was reaching out to you about. And I've contacted 2 other staff members regarding issues that aren't support related and those have also not been responded to. One of them for a full month.

[EA_Darko]

Hey @obliviondoll we do not offer support through direct message, as such I would not have requested that you DM me in relation to any issue such as this.

It could be a case that I was responding to you on the forums and requested a response on the forums, if you responded publically and I missed it then I apologise for not getting back to you yet.

Darko

[EA_Darko]

Hey @mehistariq we cannot offer any info such as that on AHQ.

I can see that your case is with our TOS specialists so it's best to give them time to respond further.

Darko

[obliviondoll]

@EA_Darko And yet, contrary to your claim, you did in fact advise me to get in touch with YOU, specifically, and in a context where responding publicly to your comment wasn't an option (you were closing the topic when you advised me to contact you).

And it was STILL not just a support-related query, and the non-support-related element of the question has gone just as unanswered as the support-related question.

And there are 2 other EA staff members who have also failed to respond to my attempts at contacting them in direct response to them messaging me. Also about issues which aren't related to support.

[EA_Darko]

Hey @obliviondoll I checked your posts and cannot locate a post where I directed you to DM me, if you can link said post, where this confusion arises from that, would be great.

I'm sorry if you took a post of mine up wrong but I would never ask you to DM me in relation to any issue on AHQ as we do not offer support over direct message here. While I will endeavour to read every DM I receive I am not able to respond to any DM which is looking for direct 121 support. 

If you have a case with our live support then please reach out to them for any updates as we cannot discuss your case with you on AHQ.

Darko

[mehistariq]

Hello Darko,

Sorry for my confusion here but you said that "I can see that an email was sent to you a number of days ago" and you can't give me any information about it such as subject or date at least because "We cannot offer any info such as that on AHQ"? This sounds a little bit off. Shouldn't ANY information about the email being sent treated equally sensitive? 

Best regards,

Mihael

[obliviondoll]

@EA_Darko https://answers.ea.com/t5/EA-General-Questions/No-Call-Me-button-on-EA-help/m-p/8706742#M331846

You closed the ticket, while specifically directing me to get in touch with you regarding my issue. And for reference, that issue still has yet to REACH live chat support, and I've literally had more than 12 hours of cumulative wait time, with no instance of less than 1 full hour of waiting, and no instance of me waiting even as little as 3 times the estimated wait time (twice I waited literally 8 times the estimate without a response).

Obviously, I don't blame you for the problems with support, and I appreciate the attempts to do what you can on here to help. But there does also remain the fact that in my contact, I also addressed an issue which is specific to the forums, and for which a response from a community manager here would be appropriate, and for which I have received no reply. And also as was already mentioned, this issue and another like it have been raised with 2 other appropriate EA employees through the appropriate channels and not responded to by them either.

[EA_Darko]

Hey @mehistariq we cannot discuss anything relating to your case which would require account verification with you on AHQ. I can advise for example if an email has been sent but cannot discuss the contents of said email or which team it has come from. 

Darko

[EA_Darko]

Hey @obliviondoll I feel like at this stage we are going around in circles. Making a post on AHQ is not the same as opening a case or raising a ticket with support. 

AHQ is a global community focused on players helping players. I locked that thread in question because it was created half a decade ago and as such we ask that users make a new thread for their issue rather than bump older threads.

I took a look at your case and can see that you have been in contact with our live support and they have responded. I'm not sure what else we can do to assist with this issue considering that you have been in contact with our live support.  

If you have raised an issue over a direct message then as I advised above this is not something we can help with on AHQ as we do not offer 121 support through DM on AHQ. 

Can you advise me as to the issue that you were told required a response from a community manager? 

Darko